Documents disappearing from print queue and not printing

Hi,

Try this for uninstall and block:

https://support.microsoft.com/es-es/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

Well if no option came up to uninstall you could have a look at the suggestions listed HERE.  The basic Unistall option was available on my system - though I did note that it wasn't available for some of the other updates.

Thanks Fez#,

That didn't work either. When I went through the Advance Startup procedure, I got a message that the file I was trying to uninstall, viz: KB4497165 was not able to be uninstalled. Arrrrrrgh!

Yay everybody!!!! I finally found a solution to my printing problems. I simply did a system restore back to the 10th June 2020, and BINGO. Printer is working once again.

A big thank you to all who put forward ideas in an effort to help me. I'm afraid to say though, that nothing which I tried worked. But one useful thing which did emerge though was that WUshowhide program. I knew nothing about it until I logged on the the Microsoft Community. So, with a bit of luck, I'll be able to utilize that tool to stop these most recent, yet troublesome updates (KB4559309 & KB4497165) from reloading should they try to. 

Thank you all once again for your help.

Cheers for now,

Wayne

try uninstalling the adboe security update and restart and it shud work, let me know.

thankyou pcr, jst uninstalled kb...60960 and kb ..557957.. and also a adobe security updte. and it printer started working. thankyou so much.