Documents disappearing from print queue and not printing

Anonymous
2020-06-13T13:18:30+00:00

I am using a Brother DCP-195C printer.  The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-18T02:52:20+00:00

    (1) Here is KB4497165...

    https://support.microsoft.com/en-us/help/4497165/kb4497165-intel-microcode-updates

    KB4497165: Intel microcode updates

    I presume as it showed up in your queue it is appropriate for your computer. Or, it has come to determine whether it is appropriate & act accordingly. I would only block one that has already proven itself to be problematic.

    (2) Has KB4567512 shown up yet? Did you click "Check for Updates"?

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  2. Anonymous
    2020-06-18T03:59:12+00:00

    Hi,

    (1) I wasn't sure if the KB4497165 update was safe on AMD laptops but it seems to be okay to download. I have paused the download for a few days to get clarification on if it is okay but based on Microsoft community answers it seems to be alright to download.

    (2) No, the KB4567512 has not shown up yet. I did click "Check for Updates," which is how I came to notice the KB4497165 update. Will continue to "check for updates" to see if KB4567512 will eventually appear.

    Luckily, my printer is now working - which is what I was most worried about in the first place, so thank you for the help with that and your continued advice. 

    • L

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  3. Anonymous
    2020-06-18T04:53:40+00:00

    You are welcome. Glad your printer is working.

    (1) I guess it doesn't hurt to investigate them first. But any particular update may work for some & not for others. I normally take what is offered & would uninstall it only if problems developed. It did happen at least once to me.

    (2) Hmm -- we're in the same boat with KB4567512. I reverted back to 1909 just now because 2004 became horribly unstable. I click for it, but KB4567512 hasn't shown up. But I don't suffer the printing problem & haven't needed to block the other.

    Yeah, click for it now/then, eventually it must come.

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  4. Anonymous
    2020-06-18T08:48:11+00:00

    Did you get KB4567512-- which cures the problem in 1903/1909? Click for it at Windows Update. Check at "START, Settings, Update & Security, View Update History" to see whether it has come in.

    If it won't come in -- then block the other one (KB4560960) with WUShowHide (as I posted earlier). Otherwise, that will come back with the problem.

    Hi PCR,

    No, I haven't received that update. The two which I have received, and which seem to be the cause of my printing issues, viz: KB4559309 & KB4497165, are still there, and (up until the time of this posting), I have simply been unable to uninstall them. Grrrrrrrrrrrrr!

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  5. Anonymous
    2020-06-18T09:28:01+00:00

    You won't receive the KB4567512 via Windows Update until next month. You need to go to the Microsoft Update Catalog to download it.

    JohnD

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