Documents disappearing from print queue and not printing

Anonymous
2020-06-13T13:18:30+00:00

I am using a Brother DCP-195C printer.  The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-17T20:00:30+00:00

    Did you get KB4567512 -- which cures the problem in 1903/1909? Click for it at Windows Update. Check at "START, Settings, Update & Security, View Update History" to see whether it has come in.

    If it won't come in -- then block the other one (KB4560960) with WUShowHide (as I posted earlier). Otherwise, that will come back with the problem.

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  2. Anonymous
    2020-06-18T01:27:35+00:00

    Hi,

    I have also recently came across this problem with my Brother MFC-255CW printer after my laptop did three updates on June 10, 2020. I have windows 1909. After uninstalling the KB4560960 update, my printer is abled to work again. Thanks for the help.

    Unfortunately, I do not know how to block the update from reinstalling using the WUShowHide technique since WUShowHide is not showing the KB4560960 update in the uninstall feed to block. Could you help me with this matter on how I can block the update ending in 960 from reinstalling? 

    Also, looking through my update history - I did not get the KB4567512 update which is supposed to cure the problem in 1903/1909. Does it take time for all windows 1909 laptops to receive this update?

    Thank you,

    L

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  3. Anonymous
    2020-06-18T01:41:39+00:00

    Please, disregard...

    "Unfortunately, I do not know how to block the update from reinstalling using the WUShowHide technique since WUShowHide is not showing the KB4560960 update in the uninstall feed to block. Could you help me with this matter on how I can block the update ending in 960 from reinstalling?"

    The update KB4560960 eventually showed up on the WUShowHide feed and I was able to hide it. An update numbered KB4497165 also showed up on my "Hide Updates" option, above KB4560960. Is it best to hide the update KB4497165 as well? 

    Thank you

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  4. Anonymous
    2020-06-18T01:49:02+00:00

    (1) It's likely MSFT has pulled KB4560960 because the new one is available. Therefore, it won't show up in the queue (wherever that is) that WUShowHide accesses.

    (2) Don't just sit & wait. Click "Check for Updates" at "START, Settings, Update & Security". That may hasten the arrival of KB4567512. I do it at least twice a day -- at boot & at shutdown.

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  5. Anonymous
    2020-06-18T02:26:34+00:00

    Thanks for the help. 

    The update KB4560960 eventually showed up on the WUShowHide feed and I was able to hide it. An update numbered KB4497165 also showed up on my "Hide Updates" option, above KB4560960. Is it best to hide the update KB4497165 as well? I have a Samsung Notebook 7 Spin 15.6 AMD Ryzen laptop and I am unsure if I must download or hide the KB4497165.

    Thank you

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