Documents disappearing from print queue and not printing

Anonymous
2020-06-13T13:18:30+00:00

I am using a Brother DCP-195C printer.  The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-25T13:31:59+00:00

    Thank you!  I thought I would have to purchase a new printer!

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  2. Anonymous
    2020-06-28T00:10:27+00:00

    I am so thankful to have found this post from you, JamesWyper. I had tried EVERYTHING I could think of to correct this spontaneous problem with my printer. I was left totally stumped, without a clue of what to try next. Wasn't my printer. Wasn't my router. Wasn't my laptop... It was a single Windows Update that caused my printer to just suddenly stop responding to my print jobs!!!!  I did need to hard boot my laptop after uninstalling Update # KB4560960 (just letting it restart didn't work).

    Thank you so much for taking the time to help others on the matter. You're a lifesaver :)

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  3. Anonymous
    2020-06-28T14:30:35+00:00

    I have the exact same issue.  Haven't found a solution yet.  Frustrating!

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  4. Anonymous
    2020-07-12T20:43:09+00:00

    This hasn't solved my problem. 

    My computer (which is only two weeks old) won't let me remove Update # KB4560960.  So I still can't print. 

    I hope that Microsoft is going to solve this problem with a new update. Nothing seems to have happened since June 29.

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  5. Anonymous
    2020-07-12T21:22:38+00:00

    You needn't remove that one. Take KB4567523 for the fix...

    https://support.microsoft.com/en-us/help/4567523

    June 18, 2020—KB4567523 (OS Build 19041.331)

    You must take it manually from the Microsoft Update Catalog...

    https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567523

    Microsoft Update Catalog -- KB4567523

    Take the one that matches your Windows Edition & Architecture (x64/64-bit or x86/32-bit) that is at "START, Settings, System, About".

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