Documents disappearing from print queue and not printing

Anonymous
2020-06-13T13:18:30+00:00

I am using a Brother DCP-195C printer.  The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-15T21:19:46+00:00

    You are welcome. Thanks for the feedback.

    When the next cumulative update comes in, it will have all the goodies this uninstalled one had & hopefully the problem will not recur. Good luck.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-06-15T12:05:30+00:00

    This is printing 'disappearing from the print queue' is driving me nuts.  I've tried everything else, now I'm trying uninstalling the Microsoft patch KB4560960

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-06-15T10:30:23+00:00

    Hi,

    uninstalled - that solve the problem. 

    Thank you so much

    william

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-15T07:09:13+00:00

    Thank you PCR and Alireza for these instructions. We will try them and report back.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-06-15T06:48:58+00:00

    It's a known issue caused by the June Update. For 1903/1909 it is KB4560960. For 2004, it is KB4557957.

    Uninstall it at "START, Settings, Update & Security, View Update History, Uninstall Updates". Then block it with WUShowHide...

    https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

    How to temporarily prevent a Windows Update from reinstalling in Windows 10

    You've got to try to catch it coming in again. Be prepared with WUShowHide immediately after doing the uninstall.

    Here is the Dashboard article for 2004...

    https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#436msgdesc

    Print spooler might error or close unexpectedly when attempting to print

    Click around in the left pane to see the one for 1903/1904.

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments