Documents disappearing from print queue and not printing

Anonymous
2020-06-13T13:18:30+00:00

I am using a Brother DCP-195C printer.  The printer is working - I can monitor ink levels etc from the Brother Control centre on my PC but I can't print.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-15T06:44:58+00:00

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  2. Anonymous
    2020-06-15T06:42:19+00:00
    1. Select the start button or Windows Desktop Search and type update history and select View your Update history.
    2. On the Settings/View update history dialog window, Select Uninstall Updates.
    3. On the Installed Updates dialog window, find and select KB4560960 or KB4557957, and select the Uninstall button.
    4. Restart your device.

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  3. Anonymous
    2020-06-15T06:36:25+00:00

    Hi there,

    same problem here, same printer.....can anyone help ?

    Please could you confirm when it stopped working and post a screenshot of your Windows Update History like I did?

    Although the link to updates is only a theory of mine if we can gather more circumstantial evidence it might encourage Microsoft to investigate this sooner. Thanks.

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  4. Anonymous
    2020-06-15T05:26:09+00:00

    Hi there,

    same problem here, same printer.....can anyone help ?

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  5. Anonymous
    2020-06-14T18:13:59+00:00

    My sister in law has the exact same problem as described here (print jobs disappear from the queue but nothing happens), and it too has only started happening very recently.  Scanning works OK. The same model of printer is involved.  I have talked her through reinstalling the drivers from the Brother website via the link above (they were last updated in 2013, well before she bought her laptop) and it hasn't made a difference.

    I strongly suspect that one of the three updates around 10/11 June have caused the problem because nothing else had changed on the laptop other than that.  She was able to print OK after the updates in May were installed.  Is there any easy way these updates can be rolled back to test?  How do we pass feedback to the update team?

    Thanks

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