Feature update to Windows 10, version 2004 causing issues with credentials

Anonymous
2020-07-01T16:28:57+00:00

Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-09-04T16:21:50+00:00

    Cross your fingers.  Just put on the latest (preview) fix for Windows 10 version 2004 today.  Doesn't explicitly list a fix, but my machine has survived a couple of restarts without prompting for a password. Since others though they had fixes that eventually turned out not to work, I'll update in few days on whether it is still working or not.

    see https://support.microsoft.com/en-us/help/4571744/windows-10-update-kb4571744

    If you feel like trying it, do settings, Windows updates, Optional fixes.   Normally I would not recommend applying these optional fixes as sometimes the are bad or even old and superseded.  So Only apply for now if you really are willing to put up with possible new problems.

    Updating 9/5/2020 to say that although the fix seems to increased the time between getting prompted, (managed 24 hours) it still hasn't completely fixed the problem.

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  2. Anonymous
    2020-09-04T19:19:22+00:00

    KB4571744 / Preview Build 19041.488 seems to have done the trick thanks (I can't quite get my head around how many fixes are listed in this update - Microsoft quality control seems to be lacking!).

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  3. Anonymous
    2020-09-04T20:16:29+00:00

    I spoke too soon as I was just prompted for the passwords again...

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  4. Anonymous
    2020-09-04T20:44:28+00:00

    . Removed 'SSO_POP_Device' from Credentials Manager

    . Reset password set on PST file

    . 'SSO_POP_Device' was automatically created again in Credentials Manager but has since automatically disappeared

    . Not prompted for password yet after a couple of reboots and waking from sleep

    Man sitting @ bar with steering wheel between his legs

    Barman: "What is that between your legs"

    Man: "I don't know but it is driving me nuts" :)

    Just prompted again after using Edge for a while and 'SSO_POP_Device' has been automatically created in Credentials Manager.

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  5. Anonymous
    2020-09-04T20:48:51+00:00

    Note I am using office 2019 (upgraded last year from office 2007).

    Note it is still working so far for me, but who knows if it still will by Tomorrow.   I originally installed the optional fix because it included something else that was broken and included in this Cumulative build.

    Note that I was prompted one time for each of the apps (Outlook wasn't the only one I had password not remembered for) and so far haven't been asked again.

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