Feature update to Windows 10, version 2004 causing issues with credentials

Anonymous
2020-07-01T16:28:57+00:00

Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

79 answers

Sort by: Oldest
  1. Anonymous
    2020-07-30T16:20:40+00:00

    Thanks Bryce. I'm using the local account option and don't really want to have to use the MS account option. But perhaps that's why this issue wasn't caught earlier in testing -- perhaps most people use the MS account option? At least it's a possible solution to consider.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-07-30T16:21:29+00:00

    Mike, I am using Windows 10 Pro. Nice to see that I'm not the only one having this problem.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-08-10T16:19:37+00:00

    I have this happening on 2 PCs, one brand new and one older, both using Windows Home with local accounts.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-08-21T15:21:33+00:00

    Sames problems with Win 10 Home, it is so sever and it affected VS 2019 Publishing profiles, SQL Studio, Azure .. All credentials are not saved no matter what  Personal or Work accounts, 

    Had to revert back to Old Windows (Recovery to Previous Windows release)  to get rid of this mess.

    Ridiculous.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-08-24T22:20:49+00:00

    Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

    I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

    I am sure all of us would appreciate as to WHEN ARE THE DEVELOPERS going to resolve this issue.  Myself I recommend Windows 10 & the new Edge as great improvements.  Microsoft don't let Apple eat your lunch.  Ladies & gents let's resolve this issue and ASAP please.  We love your software.  Thank you.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments