Feature update to Windows 10, version 2004 causing issues with credentials

Anonymous
2020-07-01T16:28:57+00:00

Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-07-29T23:19:56+00:00

    I am responding with a post from another thread that resolved my issue. Credit to Bil-D.

    "Sign into https://account.microsoft.com/ and be sure your MS acct is in good order.  If you have multiple devices shown using that same MS acct make sure each is valid and in good order and there are no left-over old devices shown.

    I had the same Outlook PW problems you're having after updating to version 2004.  I switched both of my devices to sign-in with a Local Acct and then back to sign-in with my MS acct. and the problems went away.  I later updated my second PC to version 2004 and it came up running problem-free."

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  2. Anonymous
    2020-07-19T04:41:19+00:00

    I had exactly the same problem on 2 PC's, one of them brand new !, also after upgrading to version 2004. The only work around that succeeded for me was to create a brand new user account, configure it and transfer all data from the old account. Not an elegant solution. Not sure if this credential problem only occurs on certain makes and models of PC ?

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  3. Anonymous
    2020-07-18T04:43:04+00:00

    Another unhappy user here with a similar problem that I believe started with Feature update to Windows 10, version 2004.  Windows forgets my Microsoft login (OneDrive fails), my email passwords (Outlook 2016), and the credentials for my password manager (1Password).  I've cleared every single credential from the Credential Manager, rebooted, re-logged on, and still it forgets after the next reboot.  The Credential Manager shows that credentials are still there but they do not seem to work.

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  4. Anonymous
    2020-07-09T23:22:19+00:00

    I have similar issues since updating to Version 2004, Outlook prompting for passwords with 3 different email accounts. Also denying access to a shared printer due to credentials not staying. I have read deleting credentials from Credential Manager and re inputting does not resolve.

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