Feature update to Windows 10, version 2004 causing issues with credentials

Anonymous
2020-07-01T16:28:57+00:00

Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

79 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-02T14:20:12+00:00

    Thanks.  I did try the sign on via MS online account process suggested by some others, and it seems to have worked (fingers crossed).  I really don't like the "Big Brother" aspect of having to use an online log on, so hopefully MS fixes the local account issue soon, or I hope that when I do switch back to my local account it still holds the credentials.

    I passed the 10 day window ro revert to 1909, and the MS tech said there was no was now to go back, which I find very hard to believe, but that's what he said.  Another MS issue that should be fixed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-01T19:47:33+00:00

    Hi CAERD,

    If I understand correctly, your 10 day period has expired so you can't roll back to the previous version of Windows. There may be a solution for you but it requires that you change your user local account to an online account. That seems to have worked for at least one or two folks in this discussion. It seems that credentials are broken/buggy for local accounts in the new version, but when the credentials are stored in your online account that may work.

    It probably doesn't do you any good to set your computer clock back to the 10-day window because I think Windows automatically deletes the old Windows files after 10 days. Did MS tech support tell you if there is any way to install a specific version of Windows? Like could you re-install version 1909? They probably keep older versions of Windows available for testing, so if you had a Tech Net account you could get it, but not sure if they make those available to us common users.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-01T18:08:21+00:00

    I have spent hours trying to fix this, most before I found out that there was a 10 day limit to roll back, and I still have this problem too.  I even spent about 2 hrs chatting and screen sharing with a MS support tech yesterday, and they could not help me fix it either.  This is terrible!  I need a fix for this ASAP; we all do!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-29T14:09:55+00:00

    jsargent4039,

    I had posted it too.  Got their old help record for problem with Exchange account, but nothing further after I posted that my two email accounts are using POP.

    TNS

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-28T22:30:52+00:00

    T49sp, I used the Windows 10 feedback hub to report this problem as a bug. Perhaps if enough of us do this then Microsoft will take it more seriously and find the fix. You can locate the Feedback Hub by going to your Start menu and type in "Feedback" the Feedback Hub app should appear as an option in the results.

    Was this answer helpful?

    0 comments