Feature update to Windows 10, version 2004 causing issues with credentials

Anonymous
2020-07-01T16:28:57+00:00

Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?

I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

79 answers

Sort by: Newest
  1. Anonymous
    2020-10-01T19:31:39+00:00

    We are still experiencing this issue.  Any update on a resolution?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-09-19T20:13:50+00:00

    Finally seen a report that Microsoft is looking at the problem.  Apparently has to do with the DPAPI service.

    As reported elsewhere.

    https://www.windowslatest.com/2020/09/05/microsoft-is-investigating-windows-10-login-credentials-bug/

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-09-19T07:10:08+00:00

    I fixed the password issue in Edge by removing every Edge folder under the \users"profile"\appdata set of folders.  The same did not work for Outlook.  Looks like user profiles are getting corrupted with the upgrade to Feature update 2004 so rebuilding the entire profile or creating a new profile may be the key.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-09-07T21:44:45+00:00

    After 5 days of no failures, the oneDrive and outlook email passwords are again being forgotten, so the stop/start of Credential Manager described in my 5 September post did NOT correct the problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-09-07T17:58:59+00:00

    I removed the Win 10 Mail application (this has no impact on the Mail 32-bit client in Control Panel) and I have not been prompted since ('SSO_POP_Device' is no longer automatically created in Credentials Manager).

    Just blinking prompted again (I wish I could work out what is creating 'SSO_POP_Device' in Credentials Manager as I'm not using anything to do with Live as far as I know).

    Was this answer helpful?

    0 comments No comments