jsargent4039,
I had posted it too. Got their old help record for problem with Exchange account, but nothing further after I posted that my two email accounts are using POP.
TNS
Feature update to Windows 10, version 2004 causing issues with credentials
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello, I had a problem after installing the Feature update to Windows 10, version 2004 causing issues with credentials. Specifically my problem related to email accounts in Outlook not remembering the account password and a similar problem with Adobe Creative Cloud. No matter how many times I would enter the password, it would always ask again for the password when restarting Outlook and similar problem with Adobe Creative Cloud it would always ask me to sign in again after rebooting my computer (which loads it automatically). I'm wondering if anyone else has had this problem and did you find a solution?
I was not able to find a solution to this problem that worked even after manually removing credentials from the Credential Manager and adding them again in the respective applications, so I uninstalled the feature update and reverted back to the previous version of Windows. In case someone else needs to revert back and uninstall Feature update to Windows 10, version 2004, I found a good article with instructions here: https://pureinfotech.com/uninstall-windows-10-2004-2020-update/. The caveat is that you must do this within 10 days of the install as the old version of Windows is automatically deleted after that time.
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
79 answers
Sort by: Most helpful
-
Anonymous
2020-08-29T14:09:55+00:00 -
Anonymous
2020-08-28T22:30:52+00:00 T49sp, I used the Windows 10 feedback hub to report this problem as a bug. Perhaps if enough of us do this then Microsoft will take it more seriously and find the fix. You can locate the Feedback Hub by going to your Start menu and type in "Feedback" the Feedback Hub app should appear as an option in the results.
-
Anonymous
2020-08-28T14:49:31+00:00 May I add that all of us have had the "old" Windows share deleted so we cannot uninstall the 2004 update. Thanks again.
Thank you for your reply Malmet86. I support a number home users of senior citizens who are using Windows 10 Pro & Home, no domains just workgroups, & Office 2013 thru 2019. The Credentials Manager & Edge are saving passwords however they seem to disappear. It does not matter when the credentials appear or disappear.
The most common occurrence is the prompting of the server password using Outlook 2013 thru 2019. Personally Edge will not keep most "saved" passwords for all of my websites. I use at least 25 sites daily that require credential authentication. 80% of them now ask for an additional login prompt which will bring up the "saved" passwords. This was not occurring before the 2004 update. Please advise if there is another fix. I will check the registry setting now.
Leland
Another person with the problem as Leland describes it. Does anyone know if Microsoft has a problem record we should be following.
TNS
May I add
-
Anonymous
2020-08-28T14:35:29+00:00 ...
Thank you for your reply Malmet86. I support a number home users of senior citizens who are using Windows 10 Pro & Home, no domains just workgroups, & Office 2013 thru 2019. The Credentials Manager & Edge are saving passwords however they seem to disappear. It does not matter when the credentials appear or disappear.
The most common occurrence is the prompting of the server password using Outlook 2013 thru 2019. Personally Edge will not keep most "saved" passwords for all of my websites. I use at least 25 sites daily that require credential authentication. 80% of them now ask for an additional login prompt which will bring up the "saved" passwords. This was not occurring before the 2004 update. Please advise if there is another fix. I will check the registry setting now.
Leland
Another person with the problem as Leland describes it. Does anyone know if Microsoft has a problem record we should be following.
TNS
-
Anonymous
2020-08-28T14:11:48+00:00 Hi,
We had a similar issue at work. Symptoms are:
- Network drive mapping didn’t work due to credentials issue
- Windows integrated logon throw a 401 in most browsers
- Strange behavior in general accessing internal resources that require authentication
Prior 2004 I disabled cached credentials with:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
Disabledomaincreds = 1
Turns out 2004 sets disableddomaincreds back to 0.
After setting it back to 1, it started to work again.
Keep in mind this is in a work environment, which might not be applicable to most of the people in here (if you are using a private computer this change might worsen your issue). But hopefully it helps someone.
Thank you for your reply Malmet86. I support a number home users of senior citizens who are using Windows 10 Pro & Home, no domains just workgroups, & Office 2013 thru 2019. The Credentials Manager & Edge are saving passwords however they seem to disappear. It does not matter when the credentials appear or disappear.
The most common occurrence is the prompting of the server password using Outlook 2013 thru 2019. Personally Edge will not keep most "saved" passwords for all of my websites. I use at least 25 sites daily that require credential authentication. 80% of them now ask for an additional login prompt which will bring up the "saved" passwords. This was not occurring before the 2004 update. Please advise if there is another fix. I will check the registry setting now.
Leland