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HP updated BIOS which turned on BitLocker and locked and encrypted my drive. I never set up BitLocker so I don't have the key or a password. It is not saved in my Microsoft account since I never set it up. BestBuy set up my laptop and transferred files from my old computer last November but they don't have the key. They claim the manufacturers are turning it on when they're shipped. HP states they don't have the key. HP has also stated it's a known problem with HP Envy laptops but they don't have a fix or workaround. Microsoft wasn't any help either. They claimed HP should have the code and of course they state they don't. So far the only advice I've gotten is I'll have to reload a fresh Windows 10 and will lose all my data files, which I'm trying to avoid. I've looked in the registry editor and there are things there for BitLocker. I didn't want to make any changes w/o knowing what they might do but on the other hand it's a doorstop now so I'm not sure how I could make it worse. Anyone have any ideas how to get around this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This suggestion is only applicable if you actually created a Bitlocker recovery key. Many people did not do this. Hard drives from HP and Dell have Bitlocker activated by default if you choose to use the Microsoft account as the log in instead of creating a local account.
Good day!
When I shut down my HP Envy laptop today, it automatically did a BIOS update. After that, I also encountered the Bitlocker issue. It was asking for recovery keys that I thought I do not have.
I followed the specified instructions. I went to aka.ms/myrecoverykey. After logging in to Microsoft account, there's no Bitlocker recovery keys in there. I've read most of the comments here and I was in the brink of resetting my laptop even if I'd lose my data. Then, I tried to log in again to Microsoft account but this time I used my another email. Fortunately, I have Bitlocker recovery keys in there. There are actually 2 recovery keys but I used the one corresponding to the recovery ID indicated in the instructions. And yay, I was able to log in to my PC again! I was only successful on my third try because I did not enter 0 using F10 key (the instructions are in Japanese).
Suggestion:
Try logging in to your Microsoft account using all the email addresses you are using or you have used. It might turn out that the recovery keys are in one of those addresses.
Thank you for all the help from this discussion! Arigatou gozaimasu! :)
I hope you can fix your PCs too.
If you ever used the locked laptop for your work or school, try the link with your work or school email even you never created a Microsoft account with the email. https://myaccount.microsoft.com/
It worked for my HP. Hope it helps!
According to HP, they have actually put BitLocker on their ENVY Laptops running Windows 10 Home. However, I know there is information on the Internet which does say Win 10 Home does not support BitLocker. I do not know whether it has only been done recently by HP, or it is restricted to only some ENVY configurations. It also requires a Trusted Platform Module (TPM) chip on the computer Motherboard. I definitely had Bit Locker on my ENVY from new, and it did cause problems, possibly associated with HP Firmware Update 15.21.0.0, because Firmare Update 15.20.0.0 worked without any problems and I have reset my computer to the latter update. I was able to unlock the Laptop using the 48-digit BitLocker Recovery Key, which was on my Microsoft Account. However, I experience more problems when some Microsoft Upgrades caused my computer to lock up, probaly because BitLocker interpreted these as an attack. At times an ordinary Start Up appeared to cause problems. The difficulties were always rectified by using the unlocking Key. I have now disabled the BitLocker Device Encryption, and so far the problems have not reappeared. The Laptop appears to run slightly faster, and a PIN is still required at start up.
Hi
Sorry to tell you, but it is Impossible without the key
As your hp envy is installed with Windows 10 home, it is something that is technically impossible as home edition does not have bitlocker but in some way the bios update activates bitlocker very strange
You cannot have a key as it can not be created on home edition..
Whose fault it is, i cannot tell
And bitlocker keys cannot be "hacked"
I had the same (beginning of this post) and the only solution is to reinstall but you will loose all data
