Unable to print after installing update KB4560960 and/or KB4561608. Uninstalling updates fixes problem. Reporting bug.

Anonymous
2020-06-10T22:08:59+00:00

Unable to print after installing update KB4560960 and/or KB4561608. Uninstalling updates fixes problem. Reporting bug. This is happening to every Windows 10 computer in our organization as updates install.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-06-14T04:16:24+00:00

    Uninstalled the KB4560960 update and Brothers printer now works, but 3 days later the same update was reinstalled and now printer does not work again.   STOP REINSTALLING THIS KB4560960 AND DO A CLEAN UPDATE.  Thanks.

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  2. Sumit 44,316 Reputation points Volunteer Moderator
    2020-06-14T04:32:56+00:00

    Hi Ricardo, 

    Please pause the updates. You can also use the show hide tool to hide the update after uninstall. 

    http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

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  3. Sumit 44,316 Reputation points Volunteer Moderator
    2020-06-14T05:57:15+00:00

    Also FYI(Valid for 1909 too)

    https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#436msgdesc

    Print spooler might error or close unexpectedly when attempting to print <br><br>Certain printers might be unable to print after taking updates released June 9, 2020. <br><br> <br><br>See details > OS Build 19041.329 <br><br> <br><br>June 09, 2020 <br><br>KB4557957 Investigating June 12, 2020 <br><br>05:58 PM PT

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  5. Anonymous
    2020-06-14T07:47:51+00:00

    I also uninstalled KB4560960 update and paused updates.  My Brother printer is able to work again, BUT now during any use of the printer or its scanner, the computer freezes repeatedly.  In any 5 second interval, the computer might respond for a half second.  When the printer/scanner is not being used, the computer will often not respond randomly for perhaps one to three seconds every 15-20 seconds.  If the printer is turned off, there are still random short freeze-ups.  If I unplug the printer USB from the computer, the freeze-ups stop.

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