Hi Ug,
My name is Jen a fellow Windows 10 user and an Independent Advisor. Let me help you with your concern. Here are some troubleshooting steps that you can do:
- Rename Software Distribution folder
- Click the Start button and type cmd
- Right-click Command Prompt and select Run as Administrator
- Type the following commands one at a time. Press Enter after each command
net stop bits
net stop wuauserv
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start bits
net start wuauserv
- Close the command prompt after running the command and restart the computer
- Repair hard drive error
- Open Command Prompt Admin again
- Type the following command and press Enter
chkdsk/f C:
- Restart the computer after
- Note the error message if you'll get any
- Run System file checker tool
https://support.microsoft.com/en-us/help/929833...
- Do a Repair Upgrade
https://answers.microsoft.com/en-us/windows/for...
- Clean Install Windows
https://www.windowscentral.com/how-do-clean-ins...
If all the above troubleshooting won't work, there's a possibility that it's a hardware issue. Contact the computer manufacturer for hardware troubleshooting.
I hope this helps.
Kind regards,
Jen