Trouble Making Image Backup with Acronia True Image 2016 -- apparent misread of space

Anonymous
2020-06-18T23:54:58+00:00

I have been trying for days now to make a backup image of my internal Windows 10 hard drive, fully updated to current Windows 10 level May 2020. I have been using Acronis True Image 2016, as I always do. I have been backing up to an external, USB2 connected hard drive with 160 GB of free space on it (a 320 GB hard drive), the same drive I normally backup to. This is a Gateway laptop, NE56R from 2012, which shipped with Windows 8.

I have been trying to backup all partitions, including the C, and recovery partitions (including the Push Button one, which is about 15 GB) and whatever others are there. In total, they are about 109 GB. So I ought to have plenty enough free space.

I have checked all partitions to back up with True Image. It runs the whole backup, takes a good five hours. At the end, it throws up amessage saying ther eis not enough space for the image.

I have never had this problem before. The machine is booted from the True Image disk, so that should rule out some issue wiht my Widows 10 OS. I am doing a full disk backup, and I am even using Maximum Compression, which is what I always use, so I should need something lessthatn 109 GB of free space. and Ihave 160 GB of free space on the external drive.

I have a backup of Win 10 I made in April, shortly before the new OS level cam out on the drive -- I always keep two, just because. I deleted the older of the two on there, so now have only the one. I certainly don't want to delete the one on there, and still have this problem but no backup at all. But Ihave more free space than shudbe needed.

The external drive has been used only for backups since I started using it brand new, and I make a backup once or twice a year -- and I have been using it no more than four years. So, the external drive has very little, hardly any actual use on it, it is not far from brand new.

I read something this morning about a real problem found in the new Win 10 update, something to do with Storage Space, that is some sort of function in the OS now. I don't know what that is, or what it does. But the story said if your drive is not showing as RAW, then it should be OK, not affected. I checked Disk Management, and none of my volumes nor the external drive are marked as RAW. So, that should mean that issue is not the case here.

I have done enough backups in the past four years using the Acronis True Image 2016 software. It has always worked fine, and actually with less free space (I had another item on the drive too, but have deleted it. I also have deleterd about 32 GB of stuff from my C drive in an attempt to make this backup fit, but to no avail -- that is, my last two backups were actually larger than this one, and they fit fine.)

So, why do I keep getting the message about not enough space? I should have way more than enough.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

270 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-08-16T00:25:50+00:00

    Well, this is kind of already wrapped. Gave the laptop back to my friend, with instructions about Microsoft account. But it has a Windows 10 license. And I got the license number. We certainly could do that by erasing the internal disk and reformatting it. And then do a fresh install of Win 10, and it will automatically pic up the buried license and be fully activated and even legal. I don’t know what is on the computer or whether its OK to erase it. Anyway, its now gone.

    Strictly academic at this point, I assigned a password to the Guest account. But I can’t access the guest account to log in.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-08-16T01:34:08+00:00

    Hi,

    Hopefully the lady can still access the computer..

    I did a check on the Acronis bootable media using the WinPE method.. I wanted to be sure what I was saying was correct.. It was a 6.7GB download package just to get the WinPE part..

    There could be no mistake... The WinPE version boots slowly and shows a Windows 10 screen with the spinning circles.. Just like booting into Windows 10.. Then a command prompt window opens and issues a command to launch Acronis.. The command prompt screen stays visible behind the Acronis screen and you need to enter Exit into the command prompt for a restart..

    The Linux based repair and management tools are really the best way to go.. For one thing they boot faster than the Windows based versions. But most importantly... Because Linux is an operating system in it's own right, it is not obligated to recognize Windows settings that may try to block your ability to do something..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-16T02:05:46+00:00

    Sadly, my F12 screen has no name. On top, it just says "Boot Mode is set to: UEFI ; Secure Boot: ON". I've come to call it the BIOS Boot Menu because it offers a choice of devices from which to boot. (But there are indeed other buttons that can be clicked there that can justify your name for it. For instance, there is a "Change Boot Mode Setting" button & a button to get into BIOS Setup.).

    The Windows Boot Manager & two Onboard NIC are always there. To get other boot choices, I'd have to have plugged something in before getting there (except for what I said earlier, i.e., an item pre-built in BIOS Setup always shows up, IIRC).

    If I had plugged in a USB drive, I get "UEFI:" followed by the drive manufacturer name whether it is actually bootable or not. I get one for my external HDD which certainly isn't bootable. I guess it picks up "UEFI:" from the fact BIOS is set to UEFI mode. For this reason, I hesitate to say your Acronis CD not showing up means it isn't a UEFI format.

    Whether I plug in my Win 10 Installation DVD or my DiscWizard Bootable CD, I get "UEFI: TSSTcorp DVD+/-RW SU208GB", & each will boot fine when selected. As I said earlier, the DiscWizard boots first to a DOS screen that says "Starting Acronis UEFI Loader (x64) (v.1.1.36)". The DiscWizard certainly doesn't have a normal-looking UEFI folder structure. It looks like this, just one folder called Recovery Manager with an .efi file in it...

    And here is my Win 10 Installation DVD (for 1803, the last one I made). This can boot both in UEFI & Legacy modes & has multiple folders. I would expect to see an EFI folder to do the UEFI boot, & I guess the Boot folder does the Legacy boot...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-16T02:38:19+00:00

    Yes, I need to go check out F12 a little more, just to see what it can do.

    But when I was there, Acronis did show up in it. What I said was that it would not boot from there, would have to change setting to Legacy. When clicking it to boot, it opens and give a message that you can’t, you have to boot to internal drive.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-16T03:02:39+00:00

    Oh, then it does sound not to be a UEFI format. I'll bet there is no file of type .efi on it. Open it in File Explorer to see. But, careful, don't double-click it which may cause it to run. Instead, right-click it in File Explorer, & select "Open". That is a pity you must change to Legacy to boot it.

    But remember never to do that with Win 10 Installation media unless you actually want a Legacy install. Boot the Win 10 media through F12 with the Boot Mode set to UEFI, & all should be well.

    OK, then, keep us informed of any further development. But I guess all is done with that.

    Was this answer helpful?

    0 comments