Trouble Making Image Backup with Acronia True Image 2016 -- apparent misread of space

Anonymous
2020-06-18T23:54:58+00:00

I have been trying for days now to make a backup image of my internal Windows 10 hard drive, fully updated to current Windows 10 level May 2020. I have been using Acronis True Image 2016, as I always do. I have been backing up to an external, USB2 connected hard drive with 160 GB of free space on it (a 320 GB hard drive), the same drive I normally backup to. This is a Gateway laptop, NE56R from 2012, which shipped with Windows 8.

I have been trying to backup all partitions, including the C, and recovery partitions (including the Push Button one, which is about 15 GB) and whatever others are there. In total, they are about 109 GB. So I ought to have plenty enough free space.

I have checked all partitions to back up with True Image. It runs the whole backup, takes a good five hours. At the end, it throws up amessage saying ther eis not enough space for the image.

I have never had this problem before. The machine is booted from the True Image disk, so that should rule out some issue wiht my Widows 10 OS. I am doing a full disk backup, and I am even using Maximum Compression, which is what I always use, so I should need something lessthatn 109 GB of free space. and Ihave 160 GB of free space on the external drive.

I have a backup of Win 10 I made in April, shortly before the new OS level cam out on the drive -- I always keep two, just because. I deleted the older of the two on there, so now have only the one. I certainly don't want to delete the one on there, and still have this problem but no backup at all. But Ihave more free space than shudbe needed.

The external drive has been used only for backups since I started using it brand new, and I make a backup once or twice a year -- and I have been using it no more than four years. So, the external drive has very little, hardly any actual use on it, it is not far from brand new.

I read something this morning about a real problem found in the new Win 10 update, something to do with Storage Space, that is some sort of function in the OS now. I don't know what that is, or what it does. But the story said if your drive is not showing as RAW, then it should be OK, not affected. I checked Disk Management, and none of my volumes nor the external drive are marked as RAW. So, that should mean that issue is not the case here.

I have done enough backups in the past four years using the Acronis True Image 2016 software. It has always worked fine, and actually with less free space (I had another item on the drive too, but have deleted it. I also have deleterd about 32 GB of stuff from my C drive in an attempt to make this backup fit, but to no avail -- that is, my last two backups were actually larger than this one, and they fit fine.)

So, why do I keep getting the message about not enough space? I should have way more than enough.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-07-18T00:08:47+00:00

    Oh, yes! When I got the the final p[art, I forgot to change the partition number OK.

    Why is Winre.wim on two partitions? The OS 8.0 one on the other?

    I think got the upgrade ISO on the second day it was out, maybe the third.  Perhaps you got it a different day. I upgraded THIS TIME on July 15, but with the ISO I got shortly after it came out.

    Mine is a Gateway laptop, I think about 2012.

    I have seen the letter DISM before, I don’t l know how to do anything with or about it, or even know what it is.

    Will run this and get back. I probably won’t get to any more tonight, but tomorrow I can.

    I have now identified the two partitions, the 802 MN=B one and the 15.76 GB Push Button one, as being identified by Acronis as having bad sectors. Slance says it is possible it could be files, We have been talking of changing the one anyway, hopefully that will fix it. I don’t know that I  want to mess with the other, but on the other hand, now that it is a problem, maybe we can fix that? If we can’t fix them, probably no reason to waste time with them. And, you guys have been saying I don’t need either, so might not back them up, certainly won’t if they won’t fit.

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  2. Anonymous
    2020-07-18T00:14:28+00:00

    Uh, oh. The cmd does not work (first tim eI typed it, second time I copied and pasted):

    Microsoft Windows [Version 10.0.19041.388]

    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>DIR R:\*.esd /a /s

    The system cannot find the path specified.

    C:\WINDOWS\system32>DIR  R:\*.esd  /a  /s

    The system cannot find the path specified.

    C:\WINDOWS\system32>

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  3. Anonymous
    2020-07-18T00:30:17+00:00

    If it was just that the file (*.esd) didn't exist, it would say "File not found". So -- I think you lost your letter R somehow. Try this...

    DiskPart

    List  Vol                   <<< Does it show letter R is gone?

    Select  Disk  0

    Select  Part  6

    Assign  Letter=R

    List  Vol                   <<< This one should show R for sure

    Exit

    Then do the DIR's & remove the letter.

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  4. Anonymous
    2020-07-18T00:43:35+00:00

    Here we go:

    Microsoft Windows [Version 10.0.19041.388]

    (c) 2020 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>DiskPart

    Microsoft DiskPart version 10.0.19041.1

    Copyright (C) Microsoft Corporation.

    On computer: COMPUTER

    DISKPART> List  Vol

      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info

      ----------  ---  -----------  -----  ----------  -------  ---------  --------

      Volume 0     D                       DVD-ROM         0 B  No Media

      Volume 1         Recovery     NTFS   Partition    400 MB  Healthy

      Volume 2     C   Gateway      NTFS   Partition    681 GB  Healthy    Boot

      Volume 3                      NTFS   Partition    826 MB  Healthy

      Volume 4         Push Button  NTFS   Partition     15 GB  Healthy

      Volume 5         ESP          FAT32  Partition    300 MB  Healthy    System

    DISKPART> Select  Disk  0

    Disk 0 is now the selected disk.

    DISKPART> Select  Part  6

    Partition 6 is now the selected partition.

    DISKPART> Assign  Letter=R

    DiskPart successfully assigned the drive letter or mount point.

    DISKPART> List  Vol

      Volume ###  Ltr  Label        Fs     Type        Size     Status     Info

      ----------  ---  -----------  -----  ----------  -------  ---------  --------

      Volume 0     D                       DVD-ROM         0 B  No Media

      Volume 1         Recovery     NTFS   Partition    400 MB  Healthy

      Volume 2     C   Gateway      NTFS   Partition    681 GB  Healthy    Boot

      Volume 3                      NTFS   Partition    826 MB  Healthy

      Volume 4     R   Push Button  NTFS   Partition     15 GB  Healthy

      Volume 5         ESP          FAT32  Partition    300 MB  Healthy    System

    DISKPART> List  Vol                   <<< This one should show R for sure

    The arguments specified for this command are not valid.

    For more information on the command type: HELP LIST VOLUME

    DISKPART>

    DISKPART> Exit

    Leaving DiskPart...

    C:\WINDOWS\system32>DIR  R:\*.esd  /a  /

    Invalid switch - "".

    C:\WINDOWS\system32>DIR  R:\*.esd  /a  /s

     Volume in drive R is Push Button Reset

     Volume Serial Number is D49F-5C80

    File Not Found

    C:\WINDOWS\system32>DIR  R:\*.wim  /a  /s

     Volume in drive R is Push Button Reset

     Volume Serial Number is D49F-5C80

     Directory of R:\Recovery\WindowsRE

    07/15/2020  05:33 PM       555,507,721 Winre.wim

                   1 File(s)    555,507,721 bytes

     Directory of R:\RecoveryImage

    12/22/2012  05:31 AM    13,077,714,302 install.wim

                   1 File(s) 13,077,714,302 bytes

         Total Files Listed:

                   2 File(s) 13,633,222,023 bytes

                   0 Dir(s)   3,137,146,880 bytes free

    C:\WINDOWS\system32>DiskPart

    Microsoft DiskPart version 10.0.19041.1

    Copyright (C) Microsoft Corporation.

    On computer: COMPUTER

    DISKPART> Select  Disk  0

    Disk 0 is now the selected disk.

    DISKPART> Select  Part  6

    Partition 6 is now the selected partition.

    DISKPART> Remove  Letter=R

    DiskPart successfully removed the drive letter or mount point.

    DISKPART> Exit

    Leaving DiskPart...

    C:\WINDOWS\system32>

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  5. Anonymous
    2020-07-18T00:53:22+00:00

    Slance, here is the readout from Crystalxxxx. I don't know how to read this stuff, if you do, can you tell me what I need t know. First is all but the last in the list, second shows the last in the list:

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