Trouble Making Image Backup with Acronia True Image 2016 -- apparent misread of space

Anonymous
2020-06-18T23:54:58+00:00

I have been trying for days now to make a backup image of my internal Windows 10 hard drive, fully updated to current Windows 10 level May 2020. I have been using Acronis True Image 2016, as I always do. I have been backing up to an external, USB2 connected hard drive with 160 GB of free space on it (a 320 GB hard drive), the same drive I normally backup to. This is a Gateway laptop, NE56R from 2012, which shipped with Windows 8.

I have been trying to backup all partitions, including the C, and recovery partitions (including the Push Button one, which is about 15 GB) and whatever others are there. In total, they are about 109 GB. So I ought to have plenty enough free space.

I have checked all partitions to back up with True Image. It runs the whole backup, takes a good five hours. At the end, it throws up amessage saying ther eis not enough space for the image.

I have never had this problem before. The machine is booted from the True Image disk, so that should rule out some issue wiht my Widows 10 OS. I am doing a full disk backup, and I am even using Maximum Compression, which is what I always use, so I should need something lessthatn 109 GB of free space. and Ihave 160 GB of free space on the external drive.

I have a backup of Win 10 I made in April, shortly before the new OS level cam out on the drive -- I always keep two, just because. I deleted the older of the two on there, so now have only the one. I certainly don't want to delete the one on there, and still have this problem but no backup at all. But Ihave more free space than shudbe needed.

The external drive has been used only for backups since I started using it brand new, and I make a backup once or twice a year -- and I have been using it no more than four years. So, the external drive has very little, hardly any actual use on it, it is not far from brand new.

I read something this morning about a real problem found in the new Win 10 update, something to do with Storage Space, that is some sort of function in the OS now. I don't know what that is, or what it does. But the story said if your drive is not showing as RAW, then it should be OK, not affected. I checked Disk Management, and none of my volumes nor the external drive are marked as RAW. So, that should mean that issue is not the case here.

I have done enough backups in the past four years using the Acronis True Image 2016 software. It has always worked fine, and actually with less free space (I had another item on the drive too, but have deleted it. I also have deleterd about 32 GB of stuff from my C drive in an attempt to make this backup fit, but to no avail -- that is, my last two backups were actually larger than this one, and they fit fine.)

So, why do I keep getting the message about not enough space? I should have way more than enough.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-07-16T02:24:58+00:00

    Here is the Disk Management page. As for the commands, I did the first one, it did something, I did the second one, and it said it needs a disk selections. I don't know about doing that kind of stuff. Is there another simpler way to get what you want, there often are 20 different ways to do something.

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  2. Anonymous
    2020-07-16T02:24:28+00:00

    Hi,

    It appeared to me that it added exactly the original Push Button Recovery partition size to both the Recovery and Push Button Recovery...

    It may be that there never was a space issue.. Maybe Acronis simply displayed that for lack of a proper description of the actual problem of bad sectors.. Hopefully it works out..

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  3. Anonymous
    2020-07-16T02:10:43+00:00

    Good thought. But I don't think it "pasted" or otherwise did the Push Buitton partion twice, because I do not have overall more space on the drive. I don't know what it did, but yes, it certainly did something. Unfortunately, Disk Mangement will not let me simply shink the partioins. I wonder if Partition Wizard will, I didn't think of that earlier, I was looking to see if I could move space.

    Its kind of odd that the two larger partitions are larger bu almsot the same amout, one by 17 GB, the other by 16 GB. But that is just partition size, I can't see if there is any more files on them, but I doubt it.

    Since I agree, the original problem of not enough space on the external drive for the backup, when there should have been more than enough, was due to bad sectors, then I have to think it will fit now. We will see.

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  4. Anonymous
    2020-07-16T02:00:52+00:00

    (1) Let us see another Disk Management now. But double-click the divider lines in the header to widen the columns & make it readable.

    (2) In an Administrator Command Prompt, let us see...

    DiskPart

    List  Vol

    Select  Disk  0

    List  Part

    Exit

    ReagentC  /Info

    Use Ctrl-A & Ctrl-C to copy it, then paste it to us.

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  5. Anonymous
    2020-07-16T01:37:57+00:00

    Hi,

    I would have thought you would have ended up with a new Recovery.. Maybe not since the old one was still there.. I'm just guessing, but I think maybe partition Wizard did a copy\past to a new location instead of just moving the Partitions.. I can see no good reason why they should have gotten that big.. It almost sounds like that the Push Button was added to both the Recovery and original Push Button.. Nothing can be done about that now without starting over from scratch..

    As I mentioned, the Push Button Recovery may even be non-functional since your machine was upgraded to Windows 10.. I don't know 100% about your machine, but that is the way it has worked for other people when they tried to do stuff like "Restore To Factory" and similar..

    If you need to save space on your image, you could omit those two partitions.. I would be sure to keep the image that you used to restore to the new drive...

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