Trouble Making Image Backup with Acronia True Image 2016 -- apparent misread of space

Anonymous
2020-06-18T23:54:58+00:00

I have been trying for days now to make a backup image of my internal Windows 10 hard drive, fully updated to current Windows 10 level May 2020. I have been using Acronis True Image 2016, as I always do. I have been backing up to an external, USB2 connected hard drive with 160 GB of free space on it (a 320 GB hard drive), the same drive I normally backup to. This is a Gateway laptop, NE56R from 2012, which shipped with Windows 8.

I have been trying to backup all partitions, including the C, and recovery partitions (including the Push Button one, which is about 15 GB) and whatever others are there. In total, they are about 109 GB. So I ought to have plenty enough free space.

I have checked all partitions to back up with True Image. It runs the whole backup, takes a good five hours. At the end, it throws up amessage saying ther eis not enough space for the image.

I have never had this problem before. The machine is booted from the True Image disk, so that should rule out some issue wiht my Widows 10 OS. I am doing a full disk backup, and I am even using Maximum Compression, which is what I always use, so I should need something lessthatn 109 GB of free space. and Ihave 160 GB of free space on the external drive.

I have a backup of Win 10 I made in April, shortly before the new OS level cam out on the drive -- I always keep two, just because. I deleted the older of the two on there, so now have only the one. I certainly don't want to delete the one on there, and still have this problem but no backup at all. But Ihave more free space than shudbe needed.

The external drive has been used only for backups since I started using it brand new, and I make a backup once or twice a year -- and I have been using it no more than four years. So, the external drive has very little, hardly any actual use on it, it is not far from brand new.

I read something this morning about a real problem found in the new Win 10 update, something to do with Storage Space, that is some sort of function in the OS now. I don't know what that is, or what it does. But the story said if your drive is not showing as RAW, then it should be OK, not affected. I checked Disk Management, and none of my volumes nor the external drive are marked as RAW. So, that should mean that issue is not the case here.

I have done enough backups in the past four years using the Acronis True Image 2016 software. It has always worked fine, and actually with less free space (I had another item on the drive too, but have deleted it. I also have deleterd about 32 GB of stuff from my C drive in an attempt to make this backup fit, but to no avail -- that is, my last two backups were actually larger than this one, and they fit fine.)

So, why do I keep getting the message about not enough space? I should have way more than enough.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-08-05T00:17:07+00:00

    OK, thanks.

    I don’t know names of this stuff. I see you in the code mentioning “recovery image” and “install wim.” Is the install.wim the whole thing of what I’ve been calling “that file?” I’m thinking in terms of two “files,” the Recovery folder, which I don’t need, there is a working one on part 5, and this other file. I’m just making sure we are taking all of that file, or just extracting something.

    What is a directory that we’re making on the external drive? Is that some kind of holding container? And we’re naming “this other file” GatewayWin8? OK.

    Will moving it to the external drive make it visible, and then when moving it back it remains visible, or will it be invisible when moved back. It should be invisible. I hope putting it “in” that directory keeps it invisible.

    Jest to be clear, where you have us going back into the DiskPart, you emphasize to get the number on Part 6 correct. I think you simply are emphasizing, not suggesting numbers might change and I should double check what is assigned to it. (I will look, but the external drive always gets letter E.)

    Hmm, final cmd, to delete it from the external media. Will it be invisible there?  If I can see it, will I be able to delete it manually? If so, I would prefer to leave it, just in case, can delete it later. But if it will be invisible, I would need code to get rid of it, and this is a good time to do that. Oh, you mentioned if an issue, we would have to remove it via advanced startup. This is something about the directory. OK.

    I think I see what’s what with this. Sorry for all the comments and the questions — it just is the kind of thing you don’t wish later you have asked a dumb question.

    I might get to this tonight, but if not will tomorrow.

    Thanks a lot. you’re a wonder.

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  2. Anonymous
    2020-08-04T22:53:37+00:00

    You want just the Install.wim file -- nothing else that is on Partition 6? Here it is...

    DiskPart                           <<< Enter DiskPart

    Select  Disk  0

    Select  Part  6

    Assign  Letter=X             <<< Put letter X onto Partition 6

    Exit                                  <<< Exit DiskPart

    >>> Plug in your external media, & note its letter. Use that instead of "L" below...

    MD  L:\GatewayWin8                                                         <<< Make a directory on L:

    XCOPY  X:\RecoveryImage\Install.wim  L:\GatewayWin8   <<< Copy Install.wim to the directory

    DIR  L:\GatewayWin8  /a                                                    <<< Show Install.wim is in the new folder

    DiskPart                                    <<< Enter DiskPart

    Select  Disk  0

    List  Part                                   <<< Show the partitions

    Select  Part  6                           <<< Be sure you get that number right

    Remove  Letter=X                   <<< Optional, due to a guess you once had

    Delete  Partition  Override       <<< Delete partition 6

    Create  Partition  Primary         <<< Creates a new partition 6

    List  Part                                    <<< Show partition 6 is back

    Format  Quick  FS=NTFS  Label="Push Button"               <<< Format & label it

    Set  ID="de94bba4-06d1-4d40-a16a-bfd50179d6ac"     <<< Make it a Recovery partition

    GPT  Attributes=0x8000000000000001                            <<< Give it those attributes

    Assign  Letter=X                                                               <<< Give it letter X

    List  Vol                                    <<< Show the new letters

    List  Part                                   <<< Show partition 6 is a Recovery partition

    Exit                                           <<< Exit DiskPart

    MD  X:\RecoveryImage                                                       <<< Put the directory back onto Partition 6

    XCOPY  L:\GatewayWin8\Install.wim  X:\RecoveryImage   <<< Copy Install.wim back to Partition 6

    DIR  X:\  /a  /s                                                                      <<< Show it is on Partition 6

    >>> Did you see Install.wim on Partition 6? If so, then...

    RD  L:\GatewayWin8  /S                                                      <<< Delete it from the external media

    (a) Do a reboot to ensure the system is informed of the changes.

    (b) That does just Install.wim. If you want more, we'll have to adjust the XCOPY commands.

    (c) If there is a "permissions"  error on the last command (RD - remove directory),

         we'll have to do it in Advanced Startup -- just the RD. All else will have been done.

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  3. Anonymous
    2020-08-04T22:41:49+00:00
    1. Well, like I said, I couldn’t understand that code. But it seemed to be about adding additional custom functions into the file on part 6, and then some steps to make them work, which I thought was saying steps to deal with the file on part 6 to accept them. I was not taking that to be talking about the Recovery folder on part 3. But I don’t know, I couldn’t follow it.   

    We don’t have to do all that. But let’s leave it as a Recovery folder, and with the file in it. Just move the file off so we can delete and recreate the partition, then move it back on. Done. If it links itself, fine; if not, OK. I gather it is already linked, did we do something to accomplish that? I gather we didn’t do that, or we could just run the same code again. I have no need of a special storage partition to hold that file, I can put it on the external backup drive if I want.

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  4. Anonymous
    2020-08-04T21:51:33+00:00

    (1) "but it isn’t quite what we’re  talking about"

    I thought you didn't want to lose the "connections" to Partition 6? That's what the article is talking about. Do you or don't you want push button capability? If you want it, I refuse to be involved.

    If not -- we should remove the recovery status of that partition. Make it a data partition (not a Recovery partition) by changing its ID...

    DiskPart

    Select  Disk  0

    Select  Part  6

    Detail  Part                                                                         <<< Show its current ID

    Set  ID=ebd0a0a2-b9e5-4433-87c0-68b6b72699c7         <<< Make it a data partition

    Detail  Part                                                                          <<< Show the new ID

    Assign  Letter=X                                                                 <<< Put a letter on it

    Exit

    Reboot just to be sure the system is fully aware of the change.

    (a) If the SET ID command fails, add "Override" to it, thus...

    Set  ID=ebd0a0a2-b9e5-4433-87c0-68b6b72699c7  Override

    (b) I put a letter on it because I believe its contents will become visible in File Explorer now that it is a data partition. Also, with a letter on it, Windows system image backup will offer it as an optional to be included in the image.

    (c) After that, Windows can never decide to put WinRE.wim into it again.

    (2) Do you use Gateway Fast Lane now, & are you happy with it? Well, it's in your Win 10 system images now, & that is all you will ever need of it. just be sure you always have a known good image to restore in an emergency. That is why I make one after every new OS Build comes in & works, & I keep the last three. Also, after each new Windows version, I also make a DiscWizard image.

    (3) "If the mounted wim file can’t even run"

    To run an Install.wim, you have to install it. And that one is Win 8 plus a slew of Gateway add-ons. That's what your push button wants to do.

    If, instead, you just mount it, you will be able to see what is on it in File Explorer, I would be wary of double-clicking anything on it that is an executable. Feel free to inspect .txt files. You may copy stuff off it -- but I don't know what would be useful. Certainly don't overwrite system files with the stuff of Win 8. Careful what you copy.

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  5. Anonymous
    2020-08-04T14:34:33+00:00
    1. It looked to me like it was talking about adding something into the file we are talking about and making it work with the rest of the file and apparently appear in the boot menu. I don’t know if what it is doing there is of any use to us or not, but it isn’t quite what we’re  talking about.
    2. I don’t know just what to even look for at Gateway, I don’t know the name of whatever the stuff is. Do you know what it would be called? I do know one name, its Gateway Fast-Lane. I looked for that, and I could not find it at Gateway orAcer,. I found it at a third party, but getting it there is asking for malware.

    If the mounted wim file can’t even run, than it isn’t worth bothering with.  But I thought I saw info that it will appear in the boot menu, that suggests you can boot from it. Still, I’m not sure that is any advantage, not so sure that would provide for me to install the Gateway stuff anyway. Again, I can’t really follow what its doing at that link. Gee, I can’t even follow its numbering, seems to be missing a 3.

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