Windows 10S Brother printer DCP-195C will not work

Anonymous
2020-06-11T10:39:01+00:00

My elderly DCP195C has been working fine with my Windows 10S until today, Thu 11 June 2020.  Windows did a large update yesterday or day before.  Now the printer will not work  }:-(   Tried looking at settings but nothing seems to solve the problem.  Anyone any suggestions please?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-12T13:32:11+00:00

    Same situation here.

    I expect the answer is 'Yes' but may I make sure please? 

    1. You have Windows 10S?

    2.  The problem only happened since Windows update a few days ago?

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  2. Anonymous
    2020-06-12T13:51:50+00:00

    Same problem with a Brother MFC790CW. All of a sudden (specifically after latest Windows update) it won't print! Not from Word, Excel, Edge, Notepad, Acrobat - nowhere, nohow. Kind of oddly, Paperport still SCANS OK on this multi-function printer, producing .jpg and .pdf documents just fine, so I know there is at least some communication between the computer and printer.

    C'mon Microsoft, fix your update!!! I'm a 75 year old retiree & I don't want to buy another printer because YOU screwed up! (and what assurances do we have you won't screw up THAT printer?)

    Mike in Spokane

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  3. Anonymous
    2020-06-12T13:59:21+00:00

    Hi Christopher Whitey,

    Thank you for updating me about this issue.

    I apologize that those steps was not able to provide as a desired outcome.

    Please accept my sincere apology.

    Please don't worry we will be asking other independent advisors to contribute their ideas on this concern.

    I am sure that they would be able to contribute to us useful information that would fix this issue.

    Sincerely,

    Anthony De Jesus
    Independent Advisor

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  4. Anonymous
    2020-06-12T14:34:16+00:00

    Hello everyone, can I suggest that you all read a tandem thread regarding Brother Printers not responding to the print command.  For the attention of the Microsoft Independent Advisers,   please check  https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware/printer-wont-print/2a85dead-7dbe-473c-9516-2a460925cc8c?messageId=bafec329-1aa1-43fc-ae71-31d1bff15c6f , where, what seems to be the same problem cannot be resolved using some of the same checks and attempted fixes.

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  5. Anonymous
    2020-06-12T14:56:35+00:00

    Greetings,

    My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

    I am also Windows user. Let us work together to sort this out.

    You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

    To uninstall the update using command prompt follow the steps below.

    1. Press the Windows key
    2. Type cmd in the search box
    3. Right click on it and run the application using administrator.
    4. A box will open.
    5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
    6. Example: wusa /uninstall /KB:4023057
    7. Once done typing hit enter.

    Once done uninstalling the both KB update restart your pc and try to check if issue persist.

    I hope the steps above helps. Please let me know how it goes.Have a nice day ahead and be safe.

    With Warm Regards

    Rhaine C.

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