Windows 10S Brother printer DCP-195C will not work

Anonymous
2020-06-11T10:39:01+00:00

My elderly DCP195C has been working fine with my Windows 10S until today, Thu 11 June 2020.  Windows did a large update yesterday or day before.  Now the printer will not work  }:-(   Tried looking at settings but nothing seems to solve the problem.  Anyone any suggestions please?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-06-11T10:42:28+00:00

    Hi ChristopherWhitmey,

    Thank you for bringing this concern to us, my name is Anthony I am an Independent Advisor and a Windows 10 OS user like you.

    I understand that there where concerns that your Brother printer DCP-195C will not work after Windows 10 update.

    Please let us work together to find the a solution for this concern.

    Let us use these guide troubleshooting steps provided by Microsoft bellow

    Fix printer connection and printing problems in Windows 10

    https://support.microsoft.com/en-gb/help/401540...

    Please let me know on how I can provide further assistanceChristopherWhitmey. I would do my very best to help.

    Continue to be safe ChristopherWhitmey.

    Best regards,

    Anthony De Jesus

    Independent Advisor

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  2. Anonymous
    2020-06-11T10:58:35+00:00

    Thanks, Anthony.  Went to link page and saw ' Device support on Windows 10 S.'  Clicked through and went there.  But only a link to Brother Industries page where it says DCP-195C works with Windows 10S.  Should I revert to your original Win 10 page and go though those steps although I have Win 10S?

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  3. Anonymous
    2020-06-11T11:04:22+00:00

    Hi ChristopherWhitmey,

    Thank you for updating me about this issue.

    Its ok, we can still use the troubleshooting steps provided there, these steps should be applicable to Windows 10 s mode also because this steps doesn't involve downloading application from third party provider.

    Don't worry I will do my best to help if ever we encounter concerns in doing the troubleshooting steps by Microsoft.

    Sincerely,

    Anthony De Jesus

    Independent Advisor

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  4. Anonymous
    2020-06-11T11:08:16+00:00

    Thanks & noted.  I'll work through the steps. But probably later today. I'll post how I get on.

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  5. Anonymous
    2020-06-11T11:23:12+00:00

    Hi ChristopherWhitmey,

    Your welcome, you can respond at your most convenient time.

    Stay safe ChristopherWhitmey.

    Best regards,

    Anthony De Jesus

    Independent Advisor

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