Windows 10S Brother printer DCP-195C will not work

Thanks Jack,  I have same window system as yours, just different Build No. )S Build 18362.836, clicked on link you provided and selected update and clicked on 'ADD' but nothing happened, tried a few times, waited patiently each time but nothing appeared on the screen.

this is so annoying for everyone.  KB560960 keeps appearing and installing so printer doesn't work AGAIN. 

So I guess I just have to keep uninstalling. Hopeless situation.

thanks for listening to me whinge and thanks to you and everyone else who have been so generous in trying to help us with your solutions.

Jill

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

1. Press the Windows key
2. Type cmd in the search box
3. Right click on it and run the application using administrator.
4. A box will open.
5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
6. Example: wusa /uninstall /KB:4023057
7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Please let me know how it goes.Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

Fantastic. I have spent (wasted) hours uninstalling/reinstalling/testing a Brother DCP-197C that suddenly stopped printing, even though I could see documents going through the USB001 print spooler; the documents and any test pages were going through the spooler OK then just disappearing into the ether. Having read this post from Rhaine and the responses, I had a look in my list of Windows 10 Updates and KB:4560960 was in the list, so I uninstalled KB:4560960 using the instructions from Rhaine and my perfectly OK printer is now printing again. Many thanks Rhaine.

POSTSCRIPT:

Further to the above, everything was working OK last night and I printed an important document OK; this morning I needed to print another important document and my Brother DCP-197C would not print (even though I could see the document going through the print spooler window); I checked Windows 10 Settings/Update History and there had been an overnight update. Guess what? KB:4560960 had been reinstalled by Windows 10 overnight and stopped my perfectly OK printer from printing. So I uninstalled KB:4560960 (again) using the instructions from Rhaine and everything prints OK again. [I have blocked any further Windows Updates for the maximum 35 days allowed on my computer. Hopefully, Microsoft can sort out this huge problem by then....]

Hi, had the same problem (my system  windows 10 home x64, version 1903, build 18362.900), there is a fix, go to https://www.catalog.update.microsoft.com/Search.aspx?q=KB4567512 and install this update from microsoft, problem solved !

(of corse it is save to  install the latest driver from the Brother platform )

I've been looking at a friends PC for over 2 hours and initially came to the conclusion that the printer communication had died but the printer would work from the printer menu..! He dug out an old laptop he had with the brother software on, plugged the printer in and hey presto the printer worked. tried my own laptop and that didn't work either! Came to the conclusion it was the windows update which as been confirmed by finding this thread just now...! I'll try to remote in when I can get in touch with him and remove the kb... updates mentioned!

Sorry, Raine.  Had to unmark as answer as there has been another Micosoft update and it won't print again!!!! }:-(

Had an answer from Brother Support UK 13 June:

This issue is due to the windows update that occurred recently.

You can consider uninstalling the update that has occurred in order to restore the printer. You are NOT obligated to do so however this is the only solution we have at this the moment in time.

Back to square 1 and uninstall the latest update