Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-11-27T17:46:13+00:00

    Both Chromium and Microsoft have recently published a fix, although I don't know when it will be patched.

    I used this fix yesterday and only had to enter passwords once after a restart. Here is the fix, followed by the link. I always use a local log-in and was about to use a cloned copy of the earlier update when I applied this.

    This is from the site Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community

    • Right-click Start>Windows Powershell(admin). Copy and paste below command
      • Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

    Note the app names you get as an output.

    Disable the apps you noted by running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below:

    • Search for Task Scheduler in the start menu.
    • Locate the task in the Window(HP Customer participation/Carbonite).
    • Right-click the task and choose Disable.

    Restart your PC and your logins would be retained.

    Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler. Disabling the tasks would not affect anything on your computer, though.

    The issue would be likely fixed in a future update. Appreciate your patience.

    Edit:16/10/2020. Answer explained in detail.

    Edit:08/11/2020: Edited to Improve clarity.

    Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90

    Sumit

    This is a page I obtained it from. It seemd that the forgetting passwords problem is mainly caused by HP Customer Experience, although anything that uses S4U will cause it.

    When I upgrade to the October update I hope the problem doesn't return.

    Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community

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  2. Anonymous
    2020-11-27T17:59:49+00:00

    *** Email address is removed for privacy *** outlook unlook ******@gmail.com

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  3. Anonymous
    2020-11-28T10:25:21+00:00

    Note this was posted aways back, although they now have made it more prominent.  But technically its not a fix but a workaround.  Another work around is to switch to Microsoft ID logon from local id and password. 

    Its discovery that it is happens when scheduled tasks use S4U is important, but so far I haven't seen an actual fix.  And the error is now also in the version 20H2.

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  4. Anonymous
    2020-11-28T15:41:40+00:00

    Thank You all,  I have implemented the work around and so far it appears to work.  It would be nice if MS would actually implement a fix.

    Tony

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