Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-10-20T13:37:26+00:00

    Complete mare since Windows update!

    I still have problems and tried everything mentioned (apart from re-install and rollback the update), my setup is a local user login but I have several Work accounts that I use in Outlook etc.

    There is no longer an option to use a local account any more.

    I get the wamerror "Keyset does not exist"

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  2. Anonymous
    2020-10-22T09:03:33+00:00

    Yes, Microsoft is making it difficult to revert to a local user - I too have tried all these 'fixes' but none seemed to have worked. Something went wrong somewhere with the 2004 update.

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  3. Anonymous
    2020-11-17T17:16:50+00:00

    That's the right answer. As an IT professional of 10 years, MS has been basically pushing people to leave with all these bugs in every update.

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  4. Anonymous
    2020-11-23T15:31:38+00:00

    Hi all, 

    We are not alone...   and hopefully MS will solve this problem which persist for so long..

    Can we trust them ???

    https://www.zdnet.com/article/windows-10-password-problems-microsoft-says-its-fixing-bad-password-amnesia-bug/

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