Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-08-20T18:33:18+00:00

    After the latest Windows update I now have to sign into all of my email accounts in Outlook 16 even though I have the "remember passwords" box checked.  I have a current subscription to Office 365 and I also have to sign into my One Drive account every time I start up my computer.

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  2. Anonymous
    2020-08-21T10:58:42+00:00

    I have the same problem after 2004 update Windows 10. Also it sometimes locks whole Outlook and can be started only in safe mode. Finally lost my Outlook account and all mails. I have tried: Microsoft Support and Recovery Assistant with no help. Product is Microsoft 365 Bussiness. Windows 10 2040 also losts other passwords besides Outlook. There is something to do with "Credentials Manager".

    Outlook says "Something went wrong" Error code 80090016 Server message: Keyset does not exist

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  3. Anonymous
    2020-08-22T08:16:12+00:00

    Hello,

    Similar issue as described by other under this case.

    After the latest Windows update (version 2004, KB5461600, applied on Aug 16) I have to sign into my Outlook 2016 every time (e.g: get app password from gmail) I wish to receive/send email from outlook (sometime must restart outlook for the new password to become effective).

    This despite marking the account to save password, etc.

    Please help.

    Thank you.

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  4. Anonymous
    2020-08-24T00:42:10+00:00

    I have the exact same problem but the solutions in the KB article are for Outlook 2016 and upwards, I am using Outlook 2013 Pro plus on Windows 10.  What can I do ?

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