Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-12-27T12:03:39+00:00

    Note stop using some of the other fixes such as repairing outlook or playing with the registry.  Only two fixes are known to work

    1. Use a Microsoft login rather then a local login.
    2. See a workaround at https://support.microsoft.com/en-us/office/outlook-and-other-apps-won-t-remember-password-after-windows-updates-1e5a8a80-7112-440a-a18c-be2e50047a75

    If you are using a Microsoft login and it is not working, at the moment, which it didn't for some people, try switching to a local password restart.   Then switching to a Microsoft logon again and restart.  After that when you go to outlook it should remember your email password once you enter it

    The second workaround points to what they broke.  The kind of task that uses the S4U option to login in and run, causes the credential to all be flushed and then requires you to enter passwords unexpectedly again.  One of the more well known tasks using this sort of login is HP's Customer Participation Experience.  As described in the workaround you can disable the scheduled task, or if you feel you need it change the type of login it uses to another such as "run only when user is logged on".  I believe option 1 works because in fact the user is always logged on.

    Make a note of whichever fix you use, particularly for 2, so when a fix comes out you can reset things to they were.  And yes Microsoft is working on a fix.

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  2. Anonymous
    2020-12-28T16:04:13+00:00

    Option 2 appears to be working.  I did not try option 1 as I do not want to use my MS login for the local computer.

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  3. Anonymous
    2020-12-28T21:30:41+00:00

    I used the MS workaround (Option 2 above)about a month ago and it worked.  I was concerned about applying feature update 20H2 and regressing to the problem all over again but after applying that update everything still worked.

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  4. Anonymous
    2020-12-28T21:48:14+00:00

    Hello Ian,

    My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Please try these steps -

    1. search credentials manager in start.
    2. click windows credentials.
    3. Delete all the credentials from there.
    4. relaunch outlook, enter password and check the box remember password and see if that helps?

    If that does not help try creating this registy key -

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

    New Dword - ExcludeExplicitO365Endpoint and value of 1.

    Ref - https://kb.intermedia.net/Article/39713

    Let me know if you have any questions or concerns.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    This cannot be "the Answer" as it doesn't solve the issue. Who marked it as "The Answer"??

    It's a system wide password amnesia.

    Among affected programs: Outlook (i'm not talking about 365 version, nor the Exchange accounts), Adobe, Chrome browser (it self and any website with login page you are trying to access), etc.

    The Credential Manager simply won't remember any of this credentials. They simply vanish after restart.

    Also, the "AutoDiscover" key doesn't exist in the registry.  Perhaps you are referring only for the Office 365 cases. Neet 👌!! Great answer!! Sarcasm!

    WOW, so much info to get, will seek your help if needed in future.

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