Outlook not saving passwords after windows 10 Update 2004

Anonymous

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts. I have to re-enter after every reboot. The password is cleared from the account settings user info page. On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins. Now run out of ideas!

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Anonymous

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

search credentials manager in start.
click windows credentials.
Delete all the credentials from there.
relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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57 additional answers

Anonymous

2020-12-21T18:02:46+00:00

Yes, the registry fix seems to be working now. Last time I placed the variable in a wrong "folder".

(running Outlook 2010, version 14.)

What is the best Tel # to contact Microsoft Tech Support in the USA?

I'm STILL having problems with saving my password to send emails in Outlook. Incoming is fine but Outlook won't remember my password to send emails.

I must log on every few hours- driving me nuts!
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Anonymous

2020-12-25T17:26:42+00:00

This was caused by MS either through negligence or intentionally. It appears that MS is forcing everyone to use a MS account so that they may collect more data on individuals. MS had best reverse it or they WILL lose customers. This is wreaking havoc in my company network.

MCSC
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Anonymous

2020-12-26T19:28:38+00:00

Yes, I must agree!

It behaves strangely - my experience is that from about 3rd restart it stops working. Also - internet passwords and "fill-in" addressed sometimes are forgotten.

I have no solution, I am back where I was 2 weeks ago.

I will try reversal to older version.

If I manage to connect after the reversal, I will let you know. :-(((

Jan
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Anonymous

2020-12-26T19:42:50+00:00

I still have the same issue. The only "fix" I can come up with is to "repair" outlook install with the office disk and then set outlook so that you have to type the password in when retrieving email. Not ideal but currently works.

Note I've had to "repair" the outlook install a few times now.

I haven't seen that Microsoft is interested in rectifying this though.
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