Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

57 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-09T16:34:50+00:00

    Many thanks, the registry key seems to have solved the problem.  Note, I'm using Outlook 10 although I also have Office 13.  The registry key was ... office\15.0\outlook...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-08-13T20:20:14+00:00

    How about a simple user friendly resolution.  Most of the world does not know how to create an entry in the registry.  This was obviously overlooked by Microsoft engineers.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-08-15T19:20:12+00:00

    registry key did not help

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-08-19T10:25:49+00:00

    Hi,

    I have updated Windows 10 2004 (19041.450).

    We are using Outlook 2016 with Kerio Outlook Connector (Offline)

    Now we have to fill in the passwords every time we startup Outlook, the same with the account on Edge.

    Please help us.

    Kind regards

    H.w. Hendrick

    Was this answer helpful?

    0 comments