Outlook not saving passwords after windows 10 Update 2004

Anonymous

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts. I have to re-enter after every reboot. The password is cleared from the account settings user info page. On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins. Now run out of ideas!

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Anonymous

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

search credentials manager in start.
click windows credentials.
Delete all the credentials from there.
relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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57 additional answers

Anonymous

2020-12-16T20:11:22+00:00
Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

search credentials manager in start.

click windows credentials.

Delete all the credentials from there.

relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I have the exact same problem! Did this fix work for anyone else?
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Anonymous

2020-12-05T12:27:58+00:00

This is intolerable. I have to input 10 passwords every day since the 2004 update.

Tried every fix. Deleted credientials and everything to try and sort the problem. It is driving me crazy.

I do backup the credentials which works for my network passwords but outlook 2010 will not remember passwords at all.

The registry fix don't work, unless you are running a newer version of outlook and I don't like the newer versions.
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Anonymous

2020-12-01T21:51:51+00:00

Actually ... everything worked as expected for the rest of the day, even after 2 restarts. Today the problem appears to be back.
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Anonymous

2020-12-01T01:51:00+00:00

Registry fix?
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