Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-09-11T21:37:00+00:00

    Exactly!!!!! I'm ready to go buy Apple!!

    Good luck, Macs have their own set of problems including with updates and they are still more difficult to do basic every day things.  Oh and they're like 2-3 times the price to buy and repair.

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  2. Anonymous
    2020-09-04T20:11:30+00:00

    Update the update helps a bit.  I have it work for 24 hours, but then again I have it not work after 5  minutes, often without leaving the application ,e.g. Outlook 2019.  So still waiting for a total fix.

    Note Likely Microsoft Fix coming out.  I posted this in thread

    https://answers.microsoft.com/en-us/windows/forum/all/feature-update-to-windows-10-version-2004-causing/0b8da8e0-2ae8-4198-abf0-87640cdcc21c?page=3

    "Cross your fingers.  Just put on the latest (preview) fix for Windows 10 version 2004 today.  Doesn't explicitly list a fix, but my machine has survived a couple of restarts without prompting for a password. Since others though they had fixes that eventually turned out not to work, I'll update  (in that other tread) in few days on whether it is still working or not. 

    see https://support.microsoft.com/en-us/help/4571744/windows-10-update-kb4571744

    If you feel like trying it, do settings, Windows updates, Optional fixes.   Normally I would not recommend applying these optional fixes as sometimes the are bad or even old and superseded.  So Only apply for now if you really are willing to put up with possible new problems."

    Had one other person say that kb457144 worked for them as well change his mind after awhile about it working.

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  3. Anonymous
    2020-09-01T06:13:35+00:00

    Hello Ian,

    My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Please try these steps -

    1. search credentials manager in start.
    2. click windows credentials.
    3. Delete all the credentials from there.
    4. relaunch outlook, enter password and check the box remember password and see if that helps?

    If that does not help try creating this registy key -

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

    New Dword - ExcludeExplicitO365Endpoint and value of 1.

    Ref - https://kb.intermedia.net/Article/39713

    Let me know if you have any questions or concerns.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    This cannot be "the Answer" as it doesn't solve the issue. Who marked it as "The Answer"??

    It's a system wide password amnesia.

    Among affected programs: Outlook (i'm not talking about 365 version, nor the Exchange accounts), Adobe, Chrome browser (it self and any website with login page you are trying to access), etc.

    The Credential Manager simply won't remember any of this credentials. They simply vanish after restart.

    Also, the "AutoDiscover" key doesn't exist in the registry.  Perhaps you are referring only for the Office 365 cases. Neet 👌!! Great answer!! Sarcasm!

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  4. Anonymous
    2020-08-31T21:52:42+00:00

    Same thing for me!!!! UGH!!!

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