Outlook not saving passwords after windows 10 Update 2004

Anonymous
2020-07-08T13:51:28+00:00

Since Windows 10 update 2004 loaded onto my PC, outlook 2010 will not store passwords for POP and Imap email accounts.  I have to re-enter after every reboot.  The password is cleared from the account settings user info page.  On starting outlook it prompts for each password. I then have to go into account settings to set them there else I would have to re-input every time I restart outlook never mind the reboot. It would seem the the update also cleared any cached passwords to other websites as well. Those I have restored OK.

Remember password is set in the account settings, I've tried creating a new profile, I've disabled all addins.  Now run out of ideas!

Windows for home | Windows 10 | Windows update

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Anonymous
2020-07-08T14:06:25+00:00

Hello Ian,

My Name is Chander, a Microsoft Independent Advisor and a fellow Windows 10 user like you. I hope I can help you on your concern.

Please try these steps -

  1. search credentials manager in start.
  2. click windows credentials.
  3. Delete all the credentials from there.
  4. relaunch outlook, enter password and check the box remember password and see if that helps?

If that does not help try creating this registy key -

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

New Dword - ExcludeExplicitO365Endpoint and value of 1.

Ref - https://kb.intermedia.net/Article/39713

Let me know if you have any questions or concerns.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2020-10-03T12:34:45+00:00

    I experience the same system wide amnesia. Most frequent applications used are Outlook 2016, Adobe Acrobat and Chrome and they all behave the same: they simply don't remember the passwords and ask to reintroduce them after each restart. Outlook even restarts itself out of the blue and asks to reintroduce the password. 

    If anyone has a fix would be fantastic.

    Tx,

    Romulus

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  2. Anonymous
    2020-10-02T19:42:48+00:00

    I do not have the option to revert back to before 2004.  

    see  MitchellHarrason1's more recent post.

    Problem apparently goes away if you use your Microsoft ID for your pc login.  I found the same, although I would much rather use strictly local accounts.   You don't have to revert back.

    For myself I set the login pin to be my old Local account password.  I also turned on all the privacy options I could find and even logged out of Microsoft store.

    Some previous people who had previously been Microsoft ID's and had this problem reported that converting back to a local id , restarting, then going back to Microsoft id logins got rid of the problem for them.

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  3. Anonymous
    2020-10-01T19:32:04+00:00

    We are still experiencing this issue.  Any update on a resolution?

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  4. Anonymous
    2020-09-19T19:01:34+00:00

    Tried everything. No luck.  Had to also revert back to the prior version of windows. Spend over 2 weeks trying to resolve. Prior version works fine. Yes, very disappointed in microsoft.

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