Hi,
I do not think they (M$ and Synaptics) care much about their customers. That's what usually happens when there so much power concentrated in so few.
My Thinkpad is 5 years old so I would consider myself lucky having got here (it came with Windows 8.1).
Anyway I use windows just because a program which exists for Windows and Mac only. If it were not for this I would install Debian right now.
Kind regards,
Miguel