File History: Element Not Found Error on Windows 10 May 2004

Anonymous
2020-06-22T19:28:01+00:00

Using Windows 10 May 2004 edition with a brand new install of File History on two different machines now, I have managed to run into the following issue.

Selecting Clean up versions, then "Clean up":

I get the following dialog:

Again, this is on two different machines, with a clean install.

Note that I am using a simple folder with a 4KB file within it, although I first saw this on a fully-configured install with about 1.5TB worth of data within it.  This led me to diagnosing the issue and ultimately trying it on these two separate machines with a clean install.

Is this a known issue for 2004?

Thank you for any assistance/context/insight you can provide!

Windows for home | Windows 10 | Files, folders, and storage

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  1. Virginia M 42,075 Reputation points Independent Advisor
    2020-06-24T13:31:28+00:00

    It may be the cause. Does the network drive have two File History folders - one for each PC?

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  2. Anonymous
    2020-06-24T13:22:04+00:00

    So keep in mind this is occurring on two machines for me, both 2004.  I have a 3rd but if this is corrupting the data I do not want to risk any more irreversible harm.  Both machines are up to date with drivers, of course.  And both have gone through restarts recently so that takes care of any Explorer considerations.  As for the drives, both are using network shared folders and not local drives.  Perhaps this could be the issue?

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  3. Virginia M 42,075 Reputation points Independent Advisor
    2020-06-24T12:57:17+00:00

    That is possible it is related to Storage Spaces & something on your PC may be different to mine.

    What’s the make & model of the PC?

    Are you drivers up to date?

    Have you tried restarting Explorer.exe? Ctrl, alt del to open task manager & choose restart.

    Are you using the same drive & the same partition to backup both PCs?

    Some other things to try which you may or may not have done:

    https://answers.microsoft.com/en-us/windows/for...

    I backup Documents, Music, Contacts, Favourites, Videos & Downloads.

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  4. Anonymous
    2020-06-24T04:55:31+00:00

    Hi Time Lady... thinking about this a little more.  When you say you reset File History, what do you mean exactly?  Did you delete all files from the AppData/Microsoft/Windows/FileHistory folder?

    When I setup File History, it seems to have its own mind on what it wants to backup, which includes OneDrive.  Data in OneDrive is already backed up in OneDrive so I do not want to back it up again.  When I reset/install, what I do is start it and then immediately stop it.  I have done this in previous versions, and is suggested on this thread:

    https://superuser.com/questions/1231658/win10-how-to-reset-file-history-while-keeping-configuration

    But I am curious if there is another approach to take here, and is why I ask.  I'm wondering if this start/stop is causing some issue in 2004 that wasn't there before.

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  5. Anonymous
    2020-06-23T20:37:04+00:00

    I'm envious!  Thank you for your assistance, in any case.  Maybe someone else will be able to reproduce this and we can find some further clues on what is happening here.

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