Unable to disable OneDrive file on-demand

Anonymous
2020-06-07T06:37:45+00:00

I changed my OneDrive local file store location last week.  Then I found I'm unable to uncheck "File On-Demand" option for OneDrive for business account.  When I click that option, a warning message pops-up.  When I click "OK",  there is no change for this setting.   Intetesting thing is, I can change the same setting for my personal OneDrive account, also able to change business OneDrive  settings on another machine.    Wondering if there is a setting to change or I have to reinstall/ reset OneDrive?

Thank you

Windows for home | Windows 10 | Files, folders, and storage

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  1. Jan J.23 13,925 Reputation points Independent Advisor
    2020-06-07T06:45:11+00:00

    Hi and thanks for reaching out. My name is Jan. I'm an Onedrive Advisor and a user like you. I'll be happy to help you out today. I want to apologize if you encountered this issue. I understand you have a problem with your computer not working properly.

    Please try to reset your Onedrive app.

    -Press Windows key and R.

    -Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press OK.

    If this error message pops "Windows can't found..."

    type this instead:

    C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

    and press OK.

    Then restart your PC then try to open Onedrive again.

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  2. Jan J.23 13,925 Reputation points Independent Advisor
    2020-06-07T06:47:15+00:00

    Check this link for more information.

    https://support.microsoft.com/en-us/office/rese...

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  3. Anonymous
    2020-06-07T07:33:53+00:00

    Thanks for the quick reply!

    Tried reset OneDrive, seeing two OneDrive icons disappeared.  Reboot the machine and seeting sync folders changed.  However, still unable to turn off "File On-Demand" option.   Tried on Windows Sandbox on same machine for the same account, it works.   So seems some settings on this machine is wrong but not sure what it is.   Anyone knows where this setting is stored in Windows?  a file, registry or somewhere else? 

    Thank you!

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  4. Jan J.23 13,925 Reputation points Independent Advisor
    2020-06-07T08:34:44+00:00

    Thank you for updating me about this issue.

    I apologize that those steps did not resolve the issue.

    Please contact their support to further assist you.

    https://onedrive.live.com/?action=feedback

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  5. Anonymous
    2020-06-08T06:45:27+00:00

    Thank you for the suggestion.

    Trying that avenue.   Will get back here when I hear from the support team.

    Thank you,

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