Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-12T23:37:28+00:00

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

Was this answer helpful?

1400+ people found this answer helpful.
0 comments

492 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-09T15:23:02+00:00

    Do you realize that none of these options will work without the PIN?  There is no way to get beyond the login screen!

    Was this answer helpful?

    300+ people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-09T15:34:52+00:00

    Can't do that without a password and I didn't set up a password only a PIN.  Computer is now useless.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-17T23:50:10+00:00

    Same can you let me know if you were able to fix the problem

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-21T12:55:54+00:00

    Hi,

    Please tell us which of the mentioned options helped you to resolve the issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments