Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-12T23:37:28+00:00

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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  1. Anonymous
    2021-02-18T21:50:31+00:00

    Cooprider, I think ... yasir.. is saying you can reset your windows pin on your phone (that's what he means by handset) using your microsoft signon. I've never done that, I'm not sure it works. I will also say that in some of our cases, we know our Pin, it's not giving us a chance to put it in. One thing I noticed is when you are really having the problem that this thread is about "...something happened and ... " (in my case I turned all Services off), the Reset Pin option on the Windows machine you get below the signon doesn't work. When I got my machine completely restored, it looked like the Reset Pin option would really work if I wanted to use it.

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  2. Anonymous
    2021-02-18T21:59:38+00:00

    I am not stuck now. Pardon my typos before, what I had to do was use a separate USB keyboard, to enter an alternate login. Both the on-screen keyboard (laptop has a touchscreen) and the built-in laptop keyboard did not work to do this.

    This was actually on my second computer, after I installed the latest updates. On my previous computer, (it was still under warranty) I could not even attempt an alternate sign in.

    Once I logged in on the replacement, I was able to access Windows like normal, but the keyboard still did not work. So I uninstalled as many of the recent updates as possible, and that seems to have fixed it.

    This latest Windows update is a disaster. At least on some systems. I'm now terrified to update Windows on ANY computer.

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  3. Anonymous
    2021-02-19T03:04:00+00:00

    I had this problem and none of the start up options helped me. There was no recovery point on my new laptop. When I tried starting up in safe mode it gave me the same error. I can’t connect to any network so that I can change my pin. What other solutions are available

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  4. Anonymous
    2021-02-19T06:09:31+00:00

    I had this problem and none of the start up options helped me. There was no recovery point on my new laptop. When I tried starting up in safe mode it gave me the same error. I can’t connect to any network so that I can change my pin. What other solutions are available

    Sign in to your microsoft account (using email and password) in other device such as your handset and then restart your pc and click on 'Set up my PIN' on your pc. Follow the procedures ahead accordingly. It worked out in my case.

    Hope it helps.

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