Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous

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I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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492 additional answers

Anonymous

2020-11-20T08:45:03+00:00

please how do I reset my pin? I've been try set up my pin but ain't working out
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Anonymous

2020-11-20T00:52:15+00:00

This does not work. I can use this method to get the same stuck forever screen with lower graphics resolution, but the same stupid "Something happened and your PIN isn't available...". You can also skip the harsh hard power cuts but simply holding down the shift key while clicking the restart button, but there is no "key" icon, as suggested, so there is never an opportunity to enter a pin nor a password. Startup repair fails, using system restore does not remedy this issue, Windows is PERMANENTLY in diagnostic mode which transcends all other modes including "Safe Mode with Networking support" and so the internet is NEVER enabled to ever try to login again, ever. Please reassess your procedure and provide a legitimate answer, and quickly.
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Anonymous

2020-11-16T02:05:29+00:00

I had this issue today i am just wondering what is the cause of this issue? Our power did go off for a bit today suddenly due to bad rain and wind.
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Anonymous

2020-11-12T03:30:17+00:00

Hi I have a problem with my RCA Cambio PC I tried to Sign in My Windows Hello PIN the problem is still stuck the same question but I tried to find the Sign-in Options it disappeared before I got updated I'm still stuck with the same problem I don't know what to do without the Sign-in Options I can't do anything
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