Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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492 additional answers

Anonymous

2020-12-10T16:38:37+00:00

after rebooting the pc a few times again, the recovery page popped up again. this time i chose to restore point which i had done maybe a hour prior.
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Anonymous

2020-12-10T16:15:46+00:00

Yes, unfortunately, the only way to get around this is to completely reinstall Windows.

Thanks for taking the time to READ the problem and understand that any directions to do this or do that after you are logged into your PC are useless because this problem prevents a user from getting past the sign-in - so Windows must be reinstalled.
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Anonymous

2020-12-10T16:02:51+00:00

No, sorry, "go into safe mode" and "windows key + R" reveals you have a completely unrelated issue: the users of this thread cannot actually log into windows to get the windows key + R to actually provide a run box. If it did this at the pin entry screen or provided ANY other form of input this would not be the frustrating dead end that can only be resolved by completely reinstalling windows. Since you were able to actually get into safe mode and use the windows key + R, you have the less troublesome variety of this issue which is resolved in a number of different ways since safe mode can actually be gotten into.
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Reported

Anonymous

2020-12-10T04:21:15+00:00

Louie thank you I tried all attempts and I am locked out still I am the administrator and thanks to some bad advise I am locked out nothing is working I does not except my password or pin I have tried all is there a way to by pass sign in I am the only one who uses this pc laptop I have been 3 weeks unable to sign in.. please can you help?? Thank you please feel free to call 775 404 2797 or ******@gmail.com
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