Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-12T23:37:28+00:00

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

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  1. Anonymous
    2021-02-10T19:38:50+00:00

    I have two things to add to this discussion:

    1. you can get to this Pin infinite loop state by disabling all "Services" in msconfig.   Some things recommend a "Clean Boot" and disabling all Services is part of that.   So be careful if you are disabling Services
    2. I found that the "Command Prompt" after Shift Restart and Advanced Options in boot will always ask for a userid and password if you have one.   A couple of times, after a going into and out of Command Prompt, my Windows signon reverted to userid/pw and I was able to get control of the machine again and turn all Service back on. But this is not reliable, so don't count on in and out of Command Prompt bringing a userid login request.

    My environment is Window 10 with a Professional Upgrade.  I had previously established a Userid for this machine.

    Microsoft really dropped the ball here.   The login options icon should always be available.   If Windows sees there is no Pin signin possibility, it should offer other options.

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  2. Anonymous
    2021-02-05T15:28:53+00:00

    But HEY, I tried to sign-in to my own account, but I totally forgot the password. Only have 2 sign-in options, Password, and PIN. In the PIN sign-in option, it said: Something happened and your PIN isn't available. Click to set up your PIN again. I clicked Set up my PIN multiple times but it didn't load correctly. In the password option, I forgot my password. This problem is so hard to settle on. Please help me. (Even Microsoft employees can try to settle on.)

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  3. Anonymous
    2021-02-03T06:16:49+00:00

    This is basically the same reason I suggested going into the bios and disabling fast boot. While fastboot is enabled the ram cache, hard drive cache, and multiple other flash settings arent able to be cleared leaving the user stuck with the OS to think it is still in the same instance and not a fresh boot. Then if it didn't help the user can while on the login screen hold shift while selecting restart and get to the os boot options like boot to safe mode, disable driver signature verification and so fourth.

         Doing so will allow the user  to gain the options and access to disable using the Microsoft account login pin and be able to login using an offline account. Ironically however no one seemingly wanted to just bare with me and actually try it . Not saying it's gonna be a guaranteed way to go about it cause each circumstance is different but won't know unless ya try right?

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  4. Anonymous
    2021-02-02T11:10:57+00:00

    First I want to apologize for my English. I had the same problem more than once. The first time nothing helped and I had to reinstall my Windows 10. For the second time I thought of a program, Hiren’s BootCD PE x64. I made a bootable flash drive, loaded Windows and removed the PIN code and password. Then Windows starts normally and I re-entered my password and PIN. I hope this helps you. Maybe this program is not approved by MS but it does a great job. Best regards

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