Something happened and your PIN isn't available. Click to set up your PIN again.

Anonymous
2020-07-12T23:16:34+00:00

* * Locked * *

I have a new PC with W10. I decided to use the PIN code, but now I get the message "Something happened and your PIN isn't available. Click to set up your PIN again."

When I click 'Set up my PIN' nothing, the same message reappears.

I looked up the issue on the internet and found that I should login using another sign-in option. However, there is no way to get to another option. The text above is all I see on the screen.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-12T23:37:28+00:00

Hello there! I'm sorry that didn't work. You can try this steps instead:

Turn off your PC

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button on the casing of your PC for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC

Choose to keep your files and apps, just your files or to keep nothing

Then start the Reset

Hope this will do the trick

Regards,

Louie

Was this answer helpful?

1400+ people found this answer helpful.
0 comments

492 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-01-10T19:12:10+00:00

    This is basically the dead end we've been pointing out to MS all along, there's no way out of this without reinstalling the OS which is exactly why so much griping.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-12-30T09:41:22+00:00

    Hello microsoft i use dell and your steps doesnt working in my pc

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-12-29T16:17:23+00:00

    It doesn't work :( I have the same problem. Thanks MS... I only did "clean start" according to the MS tip.

    EDIT Guys, I found a solution :) 

    https://docs.microsoft.com/answers/answers/191882/view.html

    2ndly, the quickest and easiest way to activate the local admin is the following:

    reg load HKLM\TEMP c:\windows\system32\config\sam

    for /f "tokens=3" %a in ('reg query HKLM\TEMP\SAM\Domains\Account\Users\000001F4 /v F') do set str=%a

    set str=%str:2000011=2000010%

    reg add HKLM\TEMP\SAM\Domains\Account\Users\000001F4 /v F /t REG_BINARY /d %str% /f

    reg unload HKLM\TEMP

    That requires the letter c: to be assigned to your windows system drive within the recovery environment, of course.

    Execute those lines, then reboot and logon as "administrator" without a password (unless you set one before disabling the account).

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-12-27T12:51:29+00:00

    Did ya bother to try it or are you being stubborn?

    When FastBoot is enabled it can lead to multiple issues if something in the registry has changed due to the ram not getting flushed properly because it doesn't ever actually shut down the PC ever. Thus why it can boot quickly because it's all saved in the dram. I gave up having any PC of mine utilize FastBoot. I have enough patience that my pc booting in 20 seconds instead of 10 seconds isn't gonna ruin my day. I'll sacrifice 10 seconds to have stability over booting quick any day. MsConfig can be reinjected in multiple ways without reinstalling the entire OS. Take the darn harddrive and connect it to a different pc and copy it into the system32 location, or copy it onto a thumbdrive and then to the drive. What about using DISM through the diagnostics via cmd prompt or has anyone suggested to the original poster to maybe revert the registry if a back up is availble. . I'm telling ya'll I tried multiple trial and errors to fix this stupid issue and the cause of it is the Darn Ram not getting flushed maintaining a corrupted registry and disabling fastboot and rebooting will put it back to normal to allow ya into the OS and then ya can put in a new pin and then reboot into bios and re enable fastboot if ya really feel it needs to be turned on. Personally this is the problem with using the pin in the first place. just use a password and ya will never ever have that issue ever!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments