Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-16T01:41:42+00:00

    Yesterday, I still got crakling sounds, but i don't know how, it has been fixed, I just used my monitors jack, plug my headphones there, and then, come back to the pc jack, and it has been fixed.

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  2. Anonymous
    2020-08-16T05:04:45+00:00

    Well..since razer keep mentioning it is a legacy software, im switching to Dolby Atmos. Much better sound quality.

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  3. Anonymous
    2020-08-16T10:30:05+00:00

    lucky for you, your monitor has jack.

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  4. Anonymous
    2020-08-17T09:07:39+00:00

    To the people who say it suddenly works again:

    Check your output device in Windows. Of course, you get interference-free sound when the output device in Windows sound control switches from Razer Surround to, for example, SONY TV *00 (Nvidia High Definition Audio) or Speakers (Realtek (R) Audio). As I said, I'm talking about the Windows settings, not the settings within the Razer software. 

    The problem still remains...

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