Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-10T10:50:04+00:00

    I did the secundary update and still got crackling and distorted sound.

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  2. Anonymous
    2020-08-10T13:37:31+00:00

    I did the additional/optional updates and still I have crackling sounds.

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  3. Anonymous
    2020-08-12T22:55:29+00:00

    I've installed the absolute latest Windows updates available and the issue was still present.

    The only thing that worked for me was to go back to the previous version of Windows 10 (1909), which was actually quite painless, since I only updated to 2004 less than 10 days ago. I just had to reinstall the drivers again.

    My audio issue was with Blackmagic Mini Recorder 4K audio when I tried to use the "Listen to this device" or record in Audacity, where the audio would have a horrible crackling sound, however for a strange reason the audio was still working just fine in OBS.

    Reinstalling and upgrading Blackmagic drivers had no effect.

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  4. Anonymous
    2020-08-15T16:41:04+00:00

    Using Razer THX Spatial Audio Demo instead of Razer Surround fixed it for me

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  5. Anonymous
    2020-08-15T17:11:58+00:00

    Also Dolby Access on the Microsoft store replaces Razer Surround, and is a little cheaper and has better volume output than Razer THX Spatial Audio Demo

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