Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-08-07T01:09:15+00:00

    I contacted Microsoft Regarding this issue and this is what they have said. 

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  2. Anonymous
    2020-08-07T04:14:59+00:00

    So here are the latest reply from Microsoft and Razer Support:

    Microsoft Support: "Sorry to keep you waiting.

    Since the app was already outdated and old, there's a possibility that the latest update of Windows 10 is no longer compatible with it. You may send feedback thru Feedback Hub and see if our developers can release a special update for your device. 

    The Feedback Hub app lets you tell Microsoft about any problems you run into while using Windows 10. You can also send suggestions to help us improve your Windows experience.

    We appreciate your understanding on this issue. -Van"

    Razer Support: "Got that. We just want to let you know that Razers Surround is a legacy surround software product designed for all Stereo Headsets but this product is no longer available for download or purchase. The best thing we can do is forward this case to our Developers Team so they'll be notified with the issue and hopefully come up with a fix." Microsoft support screen shot: https://prnt.sc/tvgyn8

    Razer support screen shot: https://prnt.sc/tvgyar

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  3. Anonymous
    2020-08-10T04:00:25+00:00

    ok people... good news... new update and IT WORKS NOW!!!!!!!!!

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    10 people found this answer helpful.
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  4. Anonymous
    2020-08-10T05:00:08+00:00

    ok people... good news... new update and IT WORKS NOW!!!!!!!!!

    New update for what and how did you obtain said update?

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  5. Anonymous
    2020-08-10T05:22:36+00:00

    windows update... check all updates not only primary... well i installed a secundary update and now it works well... if you don't have it yet just wait for it...

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