Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-19T11:33:10+00:00

    Razer THX Spatial Audio doesn't work either.

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  2. Anonymous
    2020-07-21T12:00:12+00:00

    I'm having the same issue after I updated mine to 2004. I tried reaching out to Razer Support on Twitter but they won't even respond. 

    Here's their Twitter account. https://twitter.com/RazerSupport

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  3. Anonymous
    2020-07-21T12:28:32+00:00

    try sending a ticket on their website. https://support.razer.com/

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  4. Anonymous
    2020-07-21T13:01:23+00:00

    I contacted Razer before reporting here, but since the issue is clearly caused by the Win10 2004 update they directed me to Microsoft.

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  5. Anonymous
    2020-07-27T12:56:13+00:00

    Did someone try it with the new Surround Software called 7.1 Surround Sound from Razer? I can't try it because I use it for another headset and you need an activation code for this new software.

    Here is the link: https://www.razer.com/71-surround-sound

    Good luck and thanks for testing!

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