Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-09-24T03:17:28+00:00

    Hopefully version 20H2 fixes the issue, for now, having bluestacks open in the background fixes the crackling

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  2. Anonymous
    2020-09-24T03:48:17+00:00

    I've heard about the version 20H2 coming in October. Are there any plans for fixing this?

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  3. Anonymous
    2020-09-24T11:15:28+00:00

    Not sure, but lets hope

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  4. Anonymous
    2020-09-24T14:45:26+00:00

    I got this from Razer Support 23-09-2020  

    Thank you for the kind response.

    I appreciate your time and the information you have provided.

    Kindly be informed that there will be an update for the software to fix the issue. However, I have no information about the release date yet.

    I am truly sorry for the inconvenience caused and hope for your patience and understanding.

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  5. Anonymous
    2020-10-03T14:50:52+00:00

    They wont give any try i think to fix it....there is one more reason for them to push us and  buy thx spatial audio.....they just wait to see if with the windows 10 (20H2) October update happens by luck the problem to be solved...

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