Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-17T09:22:15+00:00

    While it's your opinion and also totally fine....

    It's legacy because of the newer 7.1 Razer Surround software. But most of the people would have to request a new key for it and the legacy software has better hardware support.

    And your device has to support Dolby Atmos....With the exception of headphones but this service costs $15 and has no benefits, so to speak. All in all, I prefer a fixed Razer Surround.

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  2. Anonymous
    2020-08-20T21:44:21+00:00

    Hey how i fix this bug im on the 2004 update and cant use razer surround anymore becuase this sound bug

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  3. Anonymous
    2020-08-22T05:42:58+00:00

    Bruh it's sayin synaptics which is the trackpad dtivers for software LoL. Report as Razer Synapse

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  4. Anonymous
    2020-08-22T05:44:29+00:00

    But then you don't get Razer surround Pro working

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  5. Anonymous
    2020-08-22T13:39:18+00:00

    I just discovered this by accident... if I have the sound settings screen open while Surround Pro is ON I don't get the crackling audio.  The second I close the sound settings screen the crackling audio starts again.  It has to be the sound settings screen.  If I switch to any of the other settings screens the crackling audio starts again.

    Let me know if that works for anyone else as a temporary fix

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