Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-28T00:25:24+00:00

    Razer HD capture bug audio xiado após update windows10 2004.

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  2. Anonymous
    2020-07-27T22:42:12+00:00

    Razer Surround Pro software has bad sound on my pc to,  when i use (Win10  -- Version 2004 update) but it works fine on (Win10 -- Version 1909)

    I have spoken to Razer Support over E-mail , here is what they said to me : 

    (Razer Support : ---- I would suggest you to use the current windows version as there might be compatibility issue from the Windows Version 2004 Update)

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  3. Anonymous
    2020-07-27T16:26:50+00:00

    I don't know if this issue persists on headsets cause I've only had it occur on my speakers, but I have Nari ultimates so I can really say since It very well could be a software issue. Can anyone who has the Kraken/Kraken X test?

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  4. Anonymous
    2020-07-27T15:13:33+00:00

    Razer Surround 7.1 works with Win 10 2004 however the sound quality was for me less than Razer Surround Pro (and requires an activation code), so I hope they get Razer Surround Pro working properly again.

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  5. Anonymous
    2020-07-27T12:56:13+00:00

    Did someone try it with the new Surround Software called 7.1 Surround Sound from Razer? I can't try it because I use it for another headset and you need an activation code for this new software.

    Here is the link: https://www.razer.com/71-surround-sound

    Good luck and thanks for testing!

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