Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-06T14:41:40+00:00

    Same problem as well with my Razer Ripsaw (not the HD one).

    Rolled back to 1909 and it is working fine now. Thanks you for this thread.

    It would be good if someone updated this topic when the bugfix is launched (Razer or Microsoft, whatever).

    Byebye

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  2. Anonymous
    2020-08-06T10:00:25+00:00

    is it as simple and has surround sound?

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  3. Anonymous
    2020-08-04T13:30:17+00:00

    Not for me. The problem persists.

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  4. Anonymous
    2020-08-03T11:11:55+00:00

    Has this new win 10 2004 update fix it ????             This is from Youtube https://www.youtube.com/watch?v=rN549IGpjYw

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  5. Anonymous
    2020-07-29T23:08:11+00:00

    I have the exact same issue, apart from the fact that my synapse doesn't work at all and neither does ASUS armoury crate, I am definitely going back to the old one, the crackling is so infuriating, and its not just razer headphones as well my ASUS fusion 500 has that, on another pc though it works fine, synapse armoury and all. I think it is just something that happens to some computers?

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