Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-08-23T07:20:50+00:00

    So it might be some background app bug in Windows which makes it crackle, that's why 1909 is working fine

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  2. Anonymous
    2020-08-23T05:33:20+00:00

    It didn't work for me...

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  3. Anonymous
    2020-08-22T16:12:08+00:00

    Windows Sound Settings: Notifications Icon (bottom right corner) > All Settings > Sound

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  4. Anonymous
    2020-08-22T15:50:13+00:00

    Can you tell me what sound setting you actually mean? Where can I see this setting?

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  5. Anonymous
    2020-08-22T13:39:18+00:00

    I just discovered this by accident... if I have the sound settings screen open while Surround Pro is ON I don't get the crackling audio.  The second I close the sound settings screen the crackling audio starts again.  It has to be the sound settings screen.  If I switch to any of the other settings screens the crackling audio starts again.

    Let me know if that works for anyone else as a temporary fix

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