Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

129 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-08T18:29:40+00:00

    Sell razer buy cpu ....

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-12-08T18:21:28+00:00

    I use razer for games and I have a i3 CPU and I can't play with some other program over the game, I can't afford it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-08T18:07:15+00:00

    One new information... You can actually use virtual machine with some virtual started it uses less pc than blue stacks.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-28T01:54:53+00:00

    I have the same issue, i hope Microsoft will fix it.. but then again, if thats our only hope, we are doomed.

    if you buy the latest 7.1 surround from razer, does that still work and how does it differ in sound with the old one?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-12T11:06:49+00:00

    Latest joke from Razer Support:

    "Going back to your concern, the Surround Pro is still functional when you have the Synapse 2 launched/downloaded first before you open the surround pro."

    Dementia or ignorance, I'm not so sure.

    An email before I was even advised to buy 'THX Spatial Audio' from them to work around the problem.

    Seems like they really want you to plug in a HMD or use a third-party app. That or we are all just imagining it lately.

    Was this answer helpful?

    0 comments